Cassie Patterson
Liberty Hill
Summary
An enthusiastic manager with drive, determination, and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability while maintaining high standards of food and service and present a positive and fashionable image of the business.-Extensive knowledge of the hospitality industry, its working practices, recruitment, ensuring Health, Safety and Hygiene procedures and standards are maintained.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Sauced Bbq and Spirits
07.2025 - Current
- Oversaw operational workflows to enhance team productivity and efficiency.
- Implemented process improvements that streamlined daily operations and reduced bottlenecks.
- Developed training programs for staff, fostering skill development and knowledge sharing.
- Analyzed performance data to identify areas for operational improvement and cost reduction.
- Facilitated regular team meetings to ensure alignment on goals and encourage open communication.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Mendocino Farms LLC
05.2022 - Current
- Communicates well, and uses strong interpersonal skills to establish positive relationships with guests and employees. Trained workers in food preparation,money handling and cleaning roles to facilitate restaurant operations Optimize profits by controlling food, beverage and labor cost. Enforced sanitary practices for food handling, general cleanliness, and maintenance of dining and kitchen areas.Comply by health,sanitary and liquor regulations by clearly communicating and reinforcing standards and procedures to employees. Trained in front of the house on restaurant policies and procedures, guest service,techniques, and communication skills to promote a positive work environment.
- Skills Management Personal
- Staff development, training, and evaluation
- Set department goals
- Make executive decisions
- Increase revenue
- Cultivates strategic team environment
- Food and Safety
- Exceptional customer service
- Inspirational Host
- Exceptional communication and organizational skills
- Organizing
- Problem solving
- Leads by motivation
- Performance driven
- ServSafe Food Manager Certification
FOH Team Lead
Pacific Catch
07.2024 - 07.2025
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Mentored junior staff, providing guidance on best practices and performance improvement.
- Implemented process improvements that streamlined workflows and reduced delays.
- Facilitated regular team meetings to align goals and discuss project updates.
- Developed training materials to onboard new team members effectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted in recruitment to build team of top performers.
Restaurant Manager
Dave & Busters
07.2013 - 07.2021
- Managed daily operations of high-volume restaurant to enhance service quality and control costs effectively. Supported team development through training and performance evaluations. Assisted in scheduling staff to meet operational needs.
- Developed training programs to improve service standards and employee performance.
- Streamlined daily operations to enhance guest experience and staff efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
general studies
Mt. San Antonio College
Walnut, CA06.2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Clear communication
- Safety procedures
- Employee onboarding
- Recruiting and interviewing
- Effective communication
- Positive attitude
- Attention to detail
Certification
ServSafe Food Manager Certification
Timeline
Manager
Sauced Bbq and Spirits
07.2025 - Current
FOH Team Lead
Pacific Catch
07.2024 - 07.2025
Mendocino Farms LLC
05.2022 - Current
Restaurant Manager
Dave & Busters
07.2013 - 07.2021
general studies
Mt. San Antonio College