Summary
Overview
Work History
Education
Skills
Timeline
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Cassie Penn

Birmingham

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Site Manager

Southern Immediate Care
02.2023 - 02.2025
  • Recruited, hired and trained all staff, providing direct supervision to ongoing staff development and continuing education to employees.
  • Successfully maintained high levels of patient confidentiality in accordance with HIPAA regulations.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone call or via email.
  • Oversaw office inventory activities by ordering and stocking shipments.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed payroll processing, ensuring accurate and timely payments to all employees.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Improved patient comfort by efficiently administering injections and providing clear explanations of procedures.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.

Office Manager

Med Center Hoover
09.2021 - 02.2023
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Facilitated team meetings to discuss performance goals, patient feedback, and areas for improvement.
  • Created weekly schedules for front office and clinical staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Ensured accurate medication administration by diligently following physician orders and reviewing patient records.
  • Coordinated with pharmacy staff to address medication discrepancies or requests for adjustments, ensuring safe and effective injection therapy.
  • Reduced wait times for patients by maintaining an organized triage system that prioritized based on urgency levels.
  • Oversaw payroll by reviewing timesheets.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Front Desk Supervisor / Receptionist

Holiday Inn Express Hotel
03.2019 - 12.2020
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
  • Checked guests in out of hotel, made reservations, and processed payments.

Education

IN PROGRESS - Business Administration

Lawson State Community College
Birmingham, AL
08-2024

High School Diploma -

Monroe County High School
Monroeville, AL
05-2017

Skills

  • Team leadership
  • Staff management
  • Shift scheduling
  • Operations management
  • MS office
  • Documentation management
  • Staff evaluation
  • OSHA compliance
  • Hiring and training
  • HIPAA
  • Payroll and benefits administration
  • EMR / EHR
  • Medical terminology knowledge
  • Inventory management
  • Injection administration
  • Insurance verification
  • Vital signs monitoring

Timeline

Site Manager

Southern Immediate Care
02.2023 - 02.2025

Office Manager

Med Center Hoover
09.2021 - 02.2023

Front Desk Supervisor / Receptionist

Holiday Inn Express Hotel
03.2019 - 12.2020

IN PROGRESS - Business Administration

Lawson State Community College

High School Diploma -

Monroe County High School

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Cassie Penn