Cassie Penn
Healthcare
North Platte,NE
Summary
Talented healthcare professional with 20 years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
20
20
years of professional experience
Work History
Client Manager
Lighthouse Lab Services
01.2022 - Current
- Main point of contact with the physician, group, hospital administration, or director for any of the clients being managed
- Participates in onboarding new clients
- Coordinates efforts internally for client setup and direction
- Provides ongoing communication with client and their billing vendor on issues that impact clients directly or indirectly
- Oversees payor contracting and negotiations as needed
- Assist client with review and negotiation of hospital part A or Medical Directorship contract as needed
- Respond to questions and concerns as necessary from the client
- Communicates industry trends and changes that could affect client compliance or revenue
- Monitor healthcare policy
- Spearhead communications internally to validate impact to revenue as necessary.
Laboratory Director
Great Plains Health
08.2015 - 01.2022
- Oversee Laboratory and Pathology Departments
- Hire, train, schedule, discipline, and evaluate all laboratory personnel
- Develop an annual budget
- Evaluate and implement new tests and procedures
- Coordinate and integrate the needs of the laboratory patients with other departments
- Project management of billing system and laboratory information system
- Operate the department in accordance with CLIA, CAP, and Joint Commission rules and regulations
- Perform patient work
- Serves on committees as assigned.
Laboratory Director
York General Healthcare services
08.2004 - 08.2015
- Oversee Laboratory and Pathology Departments
- Hire, train, schedule, discipline, and evaluate all laboratory personnel
- Develop an annual budget
- Evaluate and implement new tests and procedures
- Coordinate and integrate the needs of the laboratory patients with other departments
- Project management of billing system and laboratory information system
- Operate the department in accordance with CLIA, CAP, and Joint Commission rules and regulations
- Perform patient work
- Serves on committees as assigned.
Education
Master's Degree in Healthcare Administration -
Bellevue University
05.2011
Bachelor's Degree in Healthcare Management -
Bellevue University
06.2007
Associate of Science in Medical Laboratory Technician -
Southeast Community College
08.2004
Doctor of Philosophy- Currently Enrolled - Industrial And Organizational Psychology
Grand Canyon University
Skills
- Corporate Compliance
- Employee Satisfaction
- Performance Optimization
- Patient Satisfaction
- Troubleshooting and Solutions Deployment
- Strategy Development
- Contract Management
- Operations Management
- Multidisciplinary Team Leadership
- Presentations and Public Speaking
- Analytical Problem Solver
References
- Chuck Schulz, Retired CEO York General Health Care Services, 402-366-6349
- Melvin McNea, Interim CEO Regional West, 308-660-0795
- Marilyn White, Laboratory Secretary York General Health Care Services, 402-366-3752
- Chris Wallace, Previous Laboratory Technician York General Health Care Services, 402-762-5476
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Believe In: God, Yourself, and Your Idea's
Chuck Schulz
Timeline
Client Manager
Lighthouse Lab Services
01.2022 - Current
Laboratory Director
Great Plains Health
08.2015 - 01.2022
Laboratory Director
York General Healthcare services
08.2004 - 08.2015
Master's Degree in Healthcare Administration -
Bellevue University
Bachelor's Degree in Healthcare Management -
Bellevue University
Associate of Science in Medical Laboratory Technician -
Southeast Community College
Doctor of Philosophy- Currently Enrolled - Industrial And Organizational Psychology
Grand Canyon University
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