Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Cassie Queen

CNA
Granite Falls,NC

Summary

Offering strong foundation of empathy and commitment to patient care, eager to learn and grow in healthcare setting. Brings understanding of patient care guidelines and basic healthcare procedures, combined with skills in communication and teamwork. Ready to use and develop patient care and clinical assistance skills in CNA role.

Developed essential skills in healthcare environment, including patient care, communication, and teamwork. Seeking to transition into new field where these transferrable skills can be applied effectively. Aiming to leverage these abilities to contribute meaningfully in dynamic and supportive workplace.

Compassionate and dedicated with natural ability to connect with patients and provide quality care. Understands basic patient care principles and proficient in vital signs monitoring and assisting with daily living activities. Committed to making positive impact by ensuring patient comfort and well-being.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
01.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced shopping experience, provided product information and location assistance.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Clinical Intern

Trinity Ridge
03.2025 - 04.2025
  • Supported nursing staff by performing delegated tasks such as vital sign monitoring and specimen collection efficiently.
  • Conducted thorough patient assessments to identify needs and provide appropriate interventions.
  • Utilized critical thinking skills when encountering challenging situations that required immediate attention or intervention.
  • Streamlined patient intake process, reducing wait times and increasing clinic efficiency.
  • Assisted with development of patient rehabilitation programs, promoting faster recovery and better health outcomes.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
  • Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
  • Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
  • Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
  • Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
  • Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
  • Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
  • Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
  • Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

Cashier

Dunkin
07.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced shopping experience, provided product information and location assistance.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Intern Teacher's Assistant

College Road Early Childhood Center
03.2023 - 03.2023
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Completed daily reports on attendance and disciplinary performance.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Mentored and tutored individual students needing additional help.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Taught courses under guidance of senior instructors.
  • Shared important information with students concerning upcoming assignments and tests.
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

South Caldwell High School
Hudson, NC
05-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Order packaging
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality
  • End-of-life care
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Emergency response
  • Clinical documentation
  • Medication administration
  • Wound care
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Active listening
  • Flexibility and adaptability
  • Patient advocacy
  • Physical stamina
  • Health monitoring
  • Cultural sensitivity
  • Patient hygiene assistance
  • Toileting assistance
  • Lifting and transferring
  • Medication assistance
  • Infection control practices
  • Reliable team player
  • Recording vital signs
  • Safety precautions
  • Collecting vital signs
  • Bedside manner
  • Compassionate
  • Patient lifting
  • Patient-focused care
  • Compassionate caregiver
  • Direct patient care
  • Mobility assistance
  • Supporting personal needs
  • Ambulation assistance
  • Companionship and emotional support
  • Documenting behaviors
  • Responding to emergencies
  • Patient relationship building
  • Medical terminology
  • Light housekeeping
  • Inpatient care
  • Adaptable
  • Maintaining privacy
  • Patient assessments
  • Healthcare ethics
  • Specimen collection
  • Transporting patients
  • Trustworthy companion
  • Patient management
  • Patient relations
  • Activity planning
  • Care plan implementation
  • Quality assurance
  • Observing responses
  • Condition monitoring
  • Preparing meals
  • Indirect patient care
  • Reliable transportation
  • Medical records management
  • Feeding assistance expert
  • Meal planning
  • Outpatient care
  • Conducting intakes
  • Quality assurance controls
  • Chronic disease management
  • Wound care specialist
  • General housekeeping
  • Intake recording
  • Peer collaboration
  • Collaborative learning
  • First aid training
  • Teaching strategies
  • Educational research
  • Student motivation
  • Child development
  • Early childhood education
  • Inclusive teaching
  • Project-based learning
  • Academic advising
  • Feedback implementation
  • Assessment design
  • Special education
  • Elementary education
  • First Aid/CPR
  • CPR Certified
  • CPR training
  • Friendly, positive attitude
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Organizational skills
  • Calm under pressure

Certification

  • CPR/BLS Training - 12/3/2024
  • CNA Certification - 5/20/2025
  • CNA Skills- 5/8/2025
  • CNA written- 5/20/2025

Timeline

Clinical Intern

Trinity Ridge
03.2025 - 04.2025

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
01.2024 - Current

Cashier

Dunkin
07.2023 - 11.2023

Intern Teacher's Assistant

College Road Early Childhood Center
03.2023 - 03.2023

High School Diploma -

South Caldwell High School

Similar Profiles

CREATE PROFILE
Cassie QueenCNA