Summary
Overview
Work History
Education
Skills
Timeline
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Cassie Ramsey

Summary

Proven leader in warehouse operations and customer service, adept at multitasking and organization, significantly improved team productivity at Macy's Logistics. Skilled in staff management and problem-solving, fostering strong relationships and workplace efficiency. Demonstrates respectful and compassionate interaction, enhancing customer satisfaction and operational accuracy.

Overview

12
12
years of professional experience

Work History

Caregiving

Outbound Warehouse Supervisor

Macy's Logistics
06.2019 - Current
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Maintained high levels of accuracy in daily operations.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.

Bartender

Overtime
08.2013 - 05.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Crew Member

White Castle Restaurant
06.2012 - 07.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Bachelor of Arts - Business Leadership And Management

Bellevue University
Bellevue, NE
03.2026

GED -

Warren East High School
Bowling Green, KY
05.1999

Skills

  • Respectful and Compassionate
  • Time Management
  • Multitasking and Organization
  • Strong Ethics
  • Relationship Building
  • Problem-Solving
  • Warehouse Operations
  • Warehouse Organization
  • Staff Management

Timeline

Outbound Warehouse Supervisor

Macy's Logistics
06.2019 - Current

Bartender

Overtime
08.2013 - 05.2019

Crew Member

White Castle Restaurant
06.2012 - 07.2013

Caregiving

Bachelor of Arts - Business Leadership And Management

Bellevue University

GED -

Warren East High School

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Cassie Ramsey