Cassie Ratliffe
Charlotte,NC
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
11
11
years of professional experience
Work History
Client Service Coordinator
Charter Communications, Spectrum
09.2017 - 11.2023
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
Signature Home Client Representative
Charter Communications, Time Warner Cable
03.2017 - 09.2017
- Enhanced client satisfaction by addressing their needs promptly and providing personalized solutions.
- Achieved high client retention rates through consistent follow-ups and timely resolution of concerns.
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
- Collaborated with the sales team to upsell products and services, resulting in increased revenue.
- Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
- Trained new hires on best practices for managing client accounts, contributing to improved team performance overall.
- Played an active role in negotiations between clients and internal departments, leading to mutually beneficial agreements.
Customer Service Representative
Time Warner Cable
01.2013 - 03.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Harding University High
Charlotte, NCSkills
- Account Management
- Service Recommendations
- File Management
- System Documentation
- Outbound Calling
- Database Management
- Client Support
- Customer Support
- Payment Processing
- Order Processing
- Project Coordination
- Self-Motivation
Timeline
Client Service Coordinator
Charter Communications, Spectrum
09.2017 - 11.2023
Signature Home Client Representative
Charter Communications, Time Warner Cable
03.2017 - 09.2017
Customer Service Representative
Time Warner Cable
01.2013 - 03.2017
High School Diploma -
Harding University High
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