Cassandra Rodriguez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With the willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Furthermore with the Ability to handle multiple projects simultaneously with a high degree of accuracy. I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Nurse
Procare Health Services
07.2022 - Current
- Assist customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Collaborated with healthcare team members to manage high-volume vaccination clinics, resulting in smooth operations and minimal wait times.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Completed screening questions with patients following CDC guidelines.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
Cosmetologist
Self-employed
05.2020 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted customers with currency exchange services, providing accurate information on exchange rates and fees.
- Provided exceptional customer service while accurately handling monetary transactions, resulting in repeat business from satisfied clients.
Nurse
Puigs Obstetrics & Gynecology
12.2021 - 07.2022
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Monitored vital signs for early detection of potential health issues.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Audited charts and reviewed clinical documents to verify accuracy.
Receptionist
Puig Obstetrics & Gynecology
12.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Restaurant Hostess/waitress
IHOP
10.2020 - 07.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Retail Sales Associate
Melrose Family Store
12.2019 - 04.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
Education
Medical Clinical Assistant - Medicine
South Texas Vocational Technical Institute - McAllen
Mcallen, TX05.2021
High School Diploma -
Mcallen High School
Mcallen, TX05.2020
Skills
- Great customer service
- Technology Savvy
- Cash Counting
- Cash Handling Expertise
- Strategic Planning
- Paperwork Processing
- Team Development
- Problem Solving
- Time Management
- Calm Under Pressure
- Quick Learner
Timeline
Nurse
Procare Health Services
07.2022 - Current
Nurse
Puigs Obstetrics & Gynecology
12.2021 - 07.2022
Receptionist
Puig Obstetrics & Gynecology
12.2021 - 07.2022
Restaurant Hostess/waitress
IHOP
10.2020 - 07.2022
Cosmetologist
Self-employed
05.2020 - Current
Retail Sales Associate
Melrose Family Store
12.2019 - 04.2020
Medical Clinical Assistant - Medicine
South Texas Vocational Technical Institute - McAllen
High School Diploma -
Mcallen High School
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