Cassie Renaud
Putnam,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Day Kimball Healthcare
06.2024 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Answered incoming calls, scheduled appointments and filed medical records.
Support Services Specialist
MAPFRE Insurance
05.2023 - 06.2024
- Collaborated with cross-functional teams to improve product knowledge and ensure seamless support delivery.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Checked documentation for accuracy and validity on updated systems.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Property Claims Adjuster
MAPFRE Insurance
10.2021 - 05.2023
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Interacted with witnesses and claimants.
Patient Service Representative
Day Kimball Healthcare
06.2019 - 10.2021
- Provided excellent customer service to patients and medical staff.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Education
High School Diploma -
Harvard H. Ellis Technical School
Danielson, CT06-2003
Skills
- Medical insurance
- Scheduling appointments
- Patient confidentiality
- Front Desk Operations
- Medical office administration
- Team Oriented
- Outstanding Customer Service Skills
- Customer Relations and Satisfaction
- Multitasking Abilities
- Team building
- Customer Satisfaction
Timeline
Patient Service Representative
Day Kimball Healthcare
06.2024 - Current
Support Services Specialist
MAPFRE Insurance
05.2023 - 06.2024
Property Claims Adjuster
MAPFRE Insurance
10.2021 - 05.2023
Patient Service Representative
Day Kimball Healthcare
06.2019 - 10.2021
High School Diploma -
Harvard H. Ellis Technical School
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