Hi, I’m
Cassie Reyna
Reno,NV
Summary
With a strong command of MS Office and its applications, I possess the ability to efficiently navigate through various software programs. Typing at a rate of 40+ words per minute, I am adept at swiftly and accurately inputting data. Bilingual in Spanish, I effectively communicate with a diverse range of individuals. My exceptional record-keeping skills extend to both digital and physical filing systems, ensuring meticulous organization. Experienced in dental office filing and data entry, I have developed a keen eye for detail and strive for error-free work. Excellent communication skills allow me to convey information clearly and professionally whether engaging with others over the phone or in person. I understand the importance of projecting a professional image by maintaining a polished appearance at all times. Thriving in high-pressure environments, I excel at multitasking and delivering results under tight deadlines. Authorized to work in the US for any employer, I am ready to contribute my expertise to your organization.
Overview
17
years of professional experience
1
Certification
Work History
Surge Staffing
Bilingual Talent Advisor
02.2024 - Current
Job overview
- Streamlined interview processes by coordinating schedules between candidates and hiring managers while minimizing disruptions to daily operations.
- Spearheaded employer branding initiatives that showcased company culture, values, benefits package offerings attracting qualified candidates.
- Increased retention rates by conducting thorough candidate assessments and aligning individual talents with appropriate opportunities.
- Maintained up-to-date knowledge of industry trends, enabling strategic recommendations for clients'' talent acquisition initiatives.
- Delivered comprehensive reports on recruitment metrics, identifying areas for improvement and implementing targeted solutions.
- Optimized recruiting processes by implementing applicant tracking systems and other productivity tools.
Teleperformance
Supervisor
06.2020 - 06.2024
Job overview
- I began as a regular employee then was promoted to supervisor after 6 months on the job
- I was the supervisor for the Bank of America auto loan Spanish department
- My daily tasks were to supervise the customer service Representatives and to assist in listening to their calls and train them on how to improve their skills while assisting the clients
- Our jobs as customer service Representatives with Bank of America Spanish department was to take phone calls and to complete the payments for monthly payments and also for the final payments
- We also did a assistance program during covid where we would have to see if the customers could qualify for a delayed payment
- And lastly there was lots of transferring and using basic knowledge to decipher where a call should be transferred to
- There was a lot of verbatim included in this job and I also received my Spanish certificate through Bank of America while employed at Teleperformance
OptimumCX
Global Cancellations Representative
05.2019 - 03.2020
Job overview
- Hired on as a Retention agent
- Cancelled phone lines
- Charged early termination fees to customer by utilizing excel spreadsheet.
- After a couple months the client 8x8.com chose to split cancellation retentions to 2 different departments
- Chose as lead to the global cancellations desk
- Worked cases for cancellation
- Trained new hires in retention and global cancellation
- Set up the work plan/job description for the new desk.
Savers Thrift Shop
Shift Supervisor
03.2017 - 05.2018
Job overview
- Shift supervisor for am shift
- Opened store and registers
ONE CONTACT INC
Wells Fargo Credit Card Specialist
02.2014 - 04.2016
Job overview
- Answered inbound calls from wells fargo customers
- Assisted with credit card rewards program
- Answering customers questions and transferring to appropriate departments
- Bilingual spanish representative
- Order checks or gift cards sent to customers
- Also informed customers about additional promotions as required by wells fargo
Maricopa Integrated Health System
Customer Service Representative
01.2014 - 01.2014
Job overview
- Answered inbound phone calls also made outbound phone calls for Maricopa hospital system in English and Spanish
- Established insurance policies by obtaining client information; determining eligibility; maintaining database
- Determines eligibility by comparing client information to requirements for the health program
KIDZONE LEARNING CENTER
Childcare Provider
05.2009 - 01.2014
Job overview
- Planning and implementing educational activities, such as arts and crafts, storytelling, music, and physical activities
- Monitoring children's behavior and development, and establishing effective communication channels with parentsUsing communication and problem-solving skills to ensure the well-being of children
Dental Depot
Dental Assistant Externship
01.2008 - 09.2008
Job overview
- I assisted cleaning operatories and sterilizing tools
- Setting up for procedures and assisting dentist chairside
- I performed xrays and made molds and did impressions of teeth
- I also did cleanings and fluoride
- I also assisted in the front office filing patient records checking patients in and making new patient files
Education
Oklahoma Health AcadamyMoore, OK
Dental Assistant from Dental Assistant
01.2009
Virginia High SchoolBristol, VA
High school or equivalent from High school diploma
05.2002
Skills
- Excel
- Bilingual Spanish
- Customer Support
- Typing
- Microsoft Office
Certification
Excel. Bank of America Spanish Certification
Additional Information
Data entry
Personal Information
Authorized To Work: US
Timeline
Bilingual Talent Advisor
Surge Staffing
02.2024 - Current
Supervisor
Teleperformance
06.2020 - 06.2024
Global Cancellations Representative
OptimumCX
05.2019 - 03.2020
Shift Supervisor
Savers Thrift Shop
03.2017 - 05.2018
Wells Fargo Credit Card Specialist
ONE CONTACT INC
02.2014 - 04.2016
Customer Service Representative
Maricopa Integrated Health System
01.2014 - 01.2014
Childcare Provider
KIDZONE LEARNING CENTER
05.2009 - 01.2014
Dental Assistant Externship
Dental Depot
01.2008 - 09.2008
Oklahoma Health Acadamy
Dental Assistant from Dental Assistant
Virginia High School
High school or equivalent from High school diploma
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