Cassie Riek
New Richmond,WI
Summary
Sales Associate with a strong commitment to exceptional customer service and sales maximization. Proven ability to build customer relationships and support team dynamics. Consistently exceeds performance standards and sales targets through effective leadership and quality control implementation. Skilled in managing, training, and motivating teams to achieve operational objectives.
Overview
17
17
years of professional experience
Work History
Quality Control Manager - Finance
Blue Print Digital/Local Spark
Remote, FL
06.2023 - 06.2025
- Implemented rigorous auditing processes for buyer reports to safeguard company revenue and ensure compliance.
- Managed and optimized Zoho CRM system, achieving 30% reduction in errors through accurate data management.
- Contributed to the implementation of new software solutions, improving payout reporting efficiency and accuracy.
- Conducted real-time analysis of reporting metrics to identify trends and areas for improvement.
- Maintained solutions-driven approach to address complex challenges and support strategic objectives.
- Analyzed data to identify areas for improvement in the quality system.
- Supported continuous improvement initiatives within the organization.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
Customer Success Lead
Champion Ecom
Remote
02.2023 - 06.2023
- Championed customer success in a dynamic startup environment, by implemented new processes, software solutions, and proactive communication strategies to drive client satisfaction.
- Directed a team of 5 US-based employees, providing comprehensive training and equipping them with the necessary skills to effectively address client needs.
- Monitored employee performance using key performance indicators (KPIs) to drive productivity and maintain operational excellence.
- Collaborated closely with sales teams and company leadership to refine product presentations and pitches, resulting in a 15% increase in client satisfaction.
- Analyzed customer usage data and feedback to identify trends, insights, and opportunities for product improvement and optimization.
Operations Supervisor
Champion Ecom
Remote
07.2022 - 02.2023
- Managed purchasing activities for both the company and clients by cultivating vendor relationships to secure favorable deals and expand the buyer pool by 20%.
- Spearheaded a team of 30 international virtual assistants, ensuring efficient task execution.
- Tracked metrics such as monthly sales data, profit and loss statements, and leveraged data-driven insights to optimize and improve the overall performance of over 120 Amazon stores, for which I served as the purchasing manager.
- Facilitated cross-departmental collaboration among various teams, including sales, finance, and product development, to streamline workflows and elevate overall organizational efficiency.
- Engaged in weekly executive meetings alongside company leadership to conduct thorough business reviews, assess current status, and enact strategic adjustments as warranted.
Financial Services Sales Agent — Primerica
Self-employeed
Remote
04.2021 - 06.2022
- Managed a personal book of business, advising individuals and families on insurance and financial solutions.
- Consistently exceeded sales goals, earning incentive trips, including a top-performer award in a competition of over 1,000 agents (Costa Rica trip).
- Developed customized presentations and proposals for clients, addressing their unique needs and financial goals.
- Generated new business through prospecting, referrals, and community engagement.
- Tracked and managed sales activities using CRM tools, ensuring timely follow-up and deal progression.
- Collaborated with team members and mentors to strategize and implement growth plans.
Teacher
Menomonie School District
Menomonie, WI
08.2008 - 03.2021
- Collaborated with the English Department to align curriculum with Common Core standards, ensuring comprehensive educational standards.
- Conducted data collection for the special education classroom teacher, encompassing student behaviors, attitudes towards classes, and academic achievement.
- Contributed to Individualized Education Program (IEP) planning by collaborating with parents, special education teachers, classroom teachers, and principals. This involved formulating detailed behavior plans and discussing expectations with students.
- Developed strong relationship-building and communication skills through interactions with students and parents, fostering positive and supportive educational environments.
Education
Bachelor of Science - Elementary Education
University of Wisconsin - River Falls
River Falls, WI05-2009
Skills
- Networking
- Lead-generation
- Data Analysis
- Critical Thinking
- Customer Service
- Organization
- Communication
- Collaboration
- Goal-setting
- Problem Resolution
- Customer Relationship Management
Affiliations
- Coaching- served as head varsity volleyball, assistant varsity volleyball, club volleyball head coach and head youth travel softball as well as Varsity assistant softball. Serve on youth fast pitch association and volunteer for club volleyball board.
Timeline
Quality Control Manager - Finance
Blue Print Digital/Local Spark
06.2023 - 06.2025
Customer Success Lead
Champion Ecom
02.2023 - 06.2023
Operations Supervisor
Champion Ecom
07.2022 - 02.2023
Financial Services Sales Agent — Primerica
Self-employeed
04.2021 - 06.2022
Teacher
Menomonie School District
08.2008 - 03.2021
Bachelor of Science - Elementary Education
University of Wisconsin - River Falls
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