Cassie Rodriguez

With over six years of experience in the education technology sector, I am a Global Technical Support Manager at Instructure, the company behind Canvas, a cutting-edge learning management system. I lead a team of dedicated and skilled professionals who provide exceptional customer service and technical assistance to clients, ranging from end users to administrators and corporate users. I have multiple certifications in writing, organization, and career development, which reflect commitment to continuous learning and improvement.

In current role, I focus on guiding Support Engineers to enhance their communication and problem-solving skills to ensure customer satisfaction. I also play a key role in improving processes, increasing efficiency, and maintaining a high team CSAT score. Additionally, I facilitate internal communication between teams and management, as well as support contacts and community management. I have a passion for education and technology, and I enjoy collaborating with colleagues and clients to find innovative solutions to their challenges. Goal is to empower team and customers to achieve their full potential with Instructure's products and services.