Cassie Santonastaso
Melbourne
Summary
Dynamic Emergency Room Registered Nurse with proven expertise at Health First Viera Hospital in Emergency nursing and patient assessments. Adept at administering medications and fostering effective communication in high-pressure environments. Recognized for enhancing patient care through efficient triage and collaboration with multidisciplinary teams, ensuring optimal outcomes in critical situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Room Registered Nurse
Health First Viera Hospital
06.2023 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
Workforce Management Analyst
Ttec (TeleTech) - HealthCare Solutions
06.2020 - 12.2021
- Mentored junior analysts on best practices in workforce management analytics techniques.
- Overhauled outdated reporting systems, introducing modern tools that increased data accuracy and accessibility.
- Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
- Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
Medical Secretary
Premier Spine and Orthopedic
05.2012 - 08.2015
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
Education
Associate of Science - Nursing
Keiser University
Fort Lauderdale, FL04-2023
Skills
- Emergency care
- Patient assessments
- IV insertion
- Trauma nursing
- Behavioral health care
- Medication administration
- Privacy and confidentiality
- Medical records management
Certification
- ACLS, American Heart Association
- PALS, American Heart Association
- NIHSS
- BLS, American Heart Association
Timeline
Emergency Room Registered Nurse
Health First Viera Hospital
06.2023 - Current
Workforce Management Analyst
Ttec (TeleTech) - HealthCare Solutions
06.2020 - 12.2021
Medical Secretary
Premier Spine and Orthopedic
05.2012 - 08.2015
Associate of Science - Nursing
Keiser University
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