CASSIE SCHERER

• Handle customer inquiries and suggestions courteously and professionally.
• Respond to customer requests for products, services, and company information.
• Follow-through on all critical inter-departmental escalations to increase customer retention rates.
• Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Greet customers entering store and responded promptly to customer needs.
• Build relationships with customers to encourage repeat business.
• Operate point of sale for cash, check, and credit card transactions with excellent accuracy levels.

Cared for my grandmother full time.

• Responsible for executing and managing customer vehicle relocation orders and all supporting business operations.
• Timely coordinated and scheduled pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed.
• Ensured orders are efficiently executed through linking multiple orders throughout the country.
• Oversaw accurate and timely completion of additional services including but not limited to vehicle detailing, vehicle repair, titling/registration, and vehicle placement into storage
• Communicated timely by email and telephone with PARS staff, independent contractors and pickup and delivery contacts; escalating issues to management as appropriate
• Managed fleet vehicle storage facility

• Managed department managers schedules
• Completed daily chassis production schedule
• Managed payroll and attendance of hourly employees
• Researched for volunteer programs and activities for our 100,000 hour commitment of 'Acts of Service'
• Recruited for the volunteer events I set up through engagement with employees, sign ups and signage
• Onboarded new employees with training and new hire documentation
• Oversaw routine equipment maintenance and repairs
• Ordered all office and plant supplies
• Responded to customer requests, offering excellent support and recommendations to address needs

• Greet and check-in / check-out patients, and collect personal, medical, copayment and insurance information.
• Schedule, reschedule, and verify patient appointments; schedule testing appointments.
• Coordinate 10 orthopedic physician schedules and maintain patient flow by communicating patient arrivals or delays.
• Collect test results and scan into patient charts for physicians
• Use ECW software to manage patient records, appointments and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
• Respond to patient requests via telephone while upholding HIPAA
• Manage patient referrals

• Earned management trust by serving as key holder, responsibly opening and closing office
• Direct support for 5 recruiters
• Handled daily flow of paperwork and collaborated with respective departments on invoicing, workman comp, bonus pay out and garnishments
• Investigated and resolved associate inquiries and complaints in a timely and empathetic manner
• Tracked and paid out all referral bonuses
• Directed calls to appropriate individuals and departments
• Processed associate drug screens

• Oversaw the processing of payroll for employees, including review of timesheets and writing paychecks.
• Processed and submitted invoices for all customers.
• Tracked each invoice to ensure accurate payment was received.
• Coordinated employees work schedules adhering to the need of each job site.

• Managed North Eastern customer accounts.
• Ordered and distributed composite material for customers
• Processed customer credits, debits and returns
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and on the spot
• Served as the main liaison between customers, sales and management
• Developed reputation as an efficient service provider with high levels of accuracy
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service

• Oversaw daily staffing requirements and staffed accordingly by assigning employees to inspection projects
• Assigned, tracked and scheduled company fleet vehicles to employees going on 'out of town' daily inspection jobs
• Assisted with HR duties; addressed and resolved general payroll related inquires, supported human resources staff with new hire orientations and monthly departmental meetings
• Tracked all employee attendance, vacation, and un-paid time
• Constructed and maintained an Un-Billable Hour Report and a Hours Management Report. These reports reduced non-billable hours, revenue loss and excessive overtime.
• Coordinated with Ops team to determine the status of ongoing projects and reassign resources as requirements changed
• Ordered and distributed office supplies while adhering to a fixed office budget