Cassie Scott
Lawrenceville,GA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Diverse Staffing
Suwanee, GA
07.2023 - 12.2023
- Managed administrative duties within Avail Infrastructure Solutions (WSI)'s human resources department.
- Greeted and welcomed clients and visitors, guided them through the sign process, provided a concise 3-minute presentation on WSI, and accompanied them to the appropriate individual for their appointments.
- Crafted monthly PowerPoint presentations, showcasing special events and conveying pertinent information for Avail.
- Contacted various insurance companies to facilitate the opening and closing of claims for Avail employees.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Provided administrative support to various departments within the organization.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed incoming mail distribution and outgoing courier services.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
Patient Care Coordinator
Amerisource Bergen
Monroeville, PA
10.2019 - 08.2020
- Managed a high volume of Eliquis patient inquiries and concerns, averaging over 50 calls daily, resulting in a 98% satisfaction rate.
- Coordinated with healthcare providers and insurance companies to verify patient coverage and facilitate timely payment, reducing patient wait times by 20%.
- Streamlined the Eliquis program process by assisting patients, nurses, doctors, and insurance providers with completing and submitting all necessary documentation, including Out-of-Pocket Cost Patient Assistance Program and Medicaid, before the end of each week. Resolved customer service issues with empathy and professionalism, consistently receiving positive patient feedback and enhancing patient satisfaction.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Enhanced patient engagement through the development of patient-centered care initiatives.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
Program Support Specialist
Urban League of Greater Pittsburgh
Pittsburgh, PA
10.2015 - 08.2018
- Monitored 60 AAAT middle and 60 high school students' attendance for weekly mentoring sessions.
- Maintained and updated program data and information, ensuring accuracy and timely dissemination.
- Managed the program budget, ensuring expenses were kept within budget constraints, while maintaining program quality.
- Input AAAT student's and mentors' information in a database.
- Collaborated with program staff to create engaging and effective educational materials, resulting in improved program outcomes and participant satisfaction.
- Provided administrative support to program director and staff, including scheduling, budget tracking, and correspondence.
- Assisted in the development and implementation of new program initiatives, improving program effectiveness by 15%.
- Facilitated communication and collaboration between mentors and school officials, ensuring consistent and effective program delivery and engagement.
- Provided support for the organization's program activities and initiatives.
- Answered face-to-face, telephone, and email requests for support and program information.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
- Assisted with set up for social events and food deliveries.
Education
Bachelor of Science - Communications Organizational Management
Carlow University
Pittsburgh, PA05-2023
Processor Diploma - Medical Claims
Bidwell Training Center
Pittsburgh, PA05-2019
Skills
- Communication Proficiency
- Office inventory management
- Efficient Call Handling
- Client Support
- Effective Team Player
- Digital Proficiency
- Medical terminology
- Time Optimization
- Detail-Oriented Data Input
- Administrative Coordination
Affiliations
I enjoy spending quality time with my three wonderful sons and love engaging in activities that push me out of my comfort zone. Trying new foods is one of my passions. I also cherish moments with friends, especially during game nights. Health is a priority for me, so I stay active and grow my own vegetables. Additionally, I read to expand my knowledge and explore new cooking techniques.
Timeline
Administrative Coordinator
Diverse Staffing
07.2023 - 12.2023
Patient Care Coordinator
Amerisource Bergen
10.2019 - 08.2020
Program Support Specialist
Urban League of Greater Pittsburgh
10.2015 - 08.2018
Bachelor of Science - Communications Organizational Management
Carlow University
Processor Diploma - Medical Claims
Bidwell Training Center
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