Cassie Shank
Summary
Hardworking Bartender with experience in large-scale casual dining establishments and extensive knowledge of spirits. Friendly, open and committed to building customer base by providing positive service experience.
Overview
17
17
years of professional experience
Work History
Bartender
Scene75 Entertainment Centers
07.2012 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Dispatch
Straightline Delivery
06.2019 - 06.2022
- Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
- Expedited delivery times by prioritizing high-urgency shipments and assigning appropriate resources.
- Streamlined communication between dispatch, drivers, and customers for timely updates on shipment status.
- Enhanced customer satisfaction by resolving issues promptly and providing accurate information on shipment progress.
- Accurately documented all dispatch activities for better record keeping and future reference.
- Monitored real-time traffic conditions to provide timely route adjustments when necessary, minimizing delays.
- Effectively managed driver schedules to prevent fatigue while adhering to strict deadlines for deliveries or pickups.
Server/Bartender
Lonestar Steakhouse
01.2007 - 11.2012
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Northmont High School
Englewood, Ohio06.2005
Skills
- Menu Memorization
- Basic Accounting
- Food Service
- Liquor, Beer, and Wine Knowledge
- Changing Beer Kegs
- Customer Service
- Responsible Alcohol Service
- Clear and Effective Communication
Timeline
Dispatch
Straightline Delivery
06.2019 - 06.2022
Bartender
Scene75 Entertainment Centers
07.2012 - Current
Server/Bartender
Lonestar Steakhouse
01.2007 - 11.2012
High School Diploma -
Northmont High School
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