Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Barista

Cassie Shean

Meriden,CT

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Dunkin
12.2022 - Current
  • Taking orders from drive thru customers and walk-ins
  • Making drinks such as coffees, lattes, cappuccinos, macchiatos and more
  • Completing any transactions
  • Making sure food safety is at its best
  • Assisting the store manager
  • Being a leader in customer service

Watering Lead

Farmer Joes Gardens
06.2022 - 10.2022
  • Responsible for watering every plant in the greenhouse and farm stand
  • Taking care of the animals (Chickens, Goats, Pigs)
  • Handling all customers interactions, such as greeting them, answering any questions and completing transactions.
  • Taking phone calls
  • Restocking fresh produce, jarred items, statuary and much more.

Call Center Representative

LAB 24
11.2021 - 03.2022
  • Making “Cold Calls” advertising our products, setting up appointments and collecting qualifying information, along with setting up deliveries of said products to the clients.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Front of House Staff

Wild Alchemy Cafe
05.2021 - 11.2021
  • Made drinks such as juices, smoothies, coffee, teas and tonics
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Checked entryway regularly and handled needs such as window cleaning and trash removal.
  • Kept hostess station neat and clean with well-stocked supplies.
  • Utilized POS system to receive and process food and beverage orders.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Observed diners to respond to additional requests and determine when meal completed.

Cashier/Customer Service

Hancocks pharmacy
04.2019 - 05.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High school diploma -

Francis T. Maloney High School

Skills

  • Cashiering
  • Coffee Experience
  • Customer Service
  • Cash Handling
  • Time management
  • Barista Experience
  • Food Service
  • Serving Experience
  • Retail Sales
  • Kitchen Experience
  • Food safety
  • Office experience
  • Cash Register Operation
  • Safe Food Handling Practices
  • Food Preparation and Safety
  • New Hire Training
  • Resolving Complaints
  • Excellent Math Skills
  • Performance Improvement
  • Opening and Closing Coordination
  • Credit Card Transactions
  • Counter Restocking
  • Exceptional Customer Service
  • Ability to Adapt
  • Solid Problem Solver
  • Beverage Preparation
  • Billing and Payment Processing
  • Hospitality and Accommodation
  • Coffee and Tea Expertise
  • Hospitality and Professionalism
  • Daily Cash Management
  • Coordinating with Supervisors
  • Guest Satisfaction
  • Serve Customer Needs
  • Judgment and Decision-Making
  • Operational Efficiency and Safety

Additional Information

  • Willing to relocate: Anywhere

Certification

Food Safety and Handling Certification via Servsafe August 2021 - August 2024

Timeline

Barista

Dunkin
12.2022 - Current

Watering Lead

Farmer Joes Gardens
06.2022 - 10.2022

Call Center Representative

LAB 24
11.2021 - 03.2022

Front of House Staff

Wild Alchemy Cafe
05.2021 - 11.2021

Cashier/Customer Service

Hancocks pharmacy
04.2019 - 05.2021

High school diploma -

Francis T. Maloney High School

Similar Profiles

CREATE PROFILE
Cassie Shean