Cassie Smith-Johnson
Indianapolis,IN
Summary
Accomplished Management professional at The adept in project coordination and event planning, significantly enhanced operational efficiency and customer satisfaction. Leveraged advanced multitasking and proactive problem-solving skills to exceed customer expectations, demonstrating exceptional organization and team collaboration abilities. Achieved notable improvements in productivity and quality control, showcasing a results-driven approach with a blend of strategic decision-making and human resources expertise.
Overview
18
18
years of professional experience
Work History
CEO's Assistant
The Cheesecake Lady LLC
2020.12 - Current
- Maximized freshness of baked products through careful scheduling of production times.
- Consistently met tight deadlines for high-volume orders without compromising quality.
- Established effective communication channels between front-of-house staff and kitchen personnel.
- Maintained a clean and organized kitchen, adhering to strict health and safety standards.
- Managed daily operations of the bakery, delegating tasks effectively to optimize productivity.
- Ensured consistent product quality by implementing rigorous testing protocols.
- Implemented inventory management systems to minimize spoilage and control costs.
- Introduced new techniques for increased efficiency in dough preparation and shaping.
Provider Network Coodinator
Caresource
2017.10 - 2023.09
- Demonstrated excellent problem-solving skills in addressing complex client concerns, resulting in timely resolution and increased satisfaction.
- Advocated on behalf of clients to secure needed services and overcome barriers to access.
- Proactively identified potential areas for improvement within the organization''s operating policies, leading to more efficient processes.
- Provided personalized support to clients throughout the entire application process, resulting in increased satisfaction levels.
- Supported cross-functional teams working on special projects related to Medicaid services improvements or expansion initiatives.
Store Administrator
Nordstrom
2006.08 - 2017.10
- Increased customer satisfaction by providing timely and efficient administrative support to store management.
- Contributed to higher sales revenues with exceptional attention to merchandise display and organization.
- Managed payroll and employee records, ensuring accurate compensation and compliance with labor laws.
- Facilitated open communication between staff and management, fostering a positive work environment that promoted teamwork.
- Organized schedules for both full-time and part-time employees in accordance with company policies regarding overtime hours or time-off requests.
- Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
- Ensured adherence to safety protocols throughout the store, minimizing workplace accidents or injuries.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
Education
Bachelor’s Degree - Psychology
Indiana Wesleyan University
Marion, IN12.2022
Associate’s Of Science - Business Administration
Ivy Tech Community College
Indianapolis, IN05.2014
Skills
- Strong decision-making
- Advanced multitasking
- Project Coordination Expertise
- Event planning experience
- High-level confidentiality
- Proactive Problem Solving
- Exceptional organization
- Team collaboration abilities
- Resourceful research capabilities
- Human resources familiarity
- Travel planning efficiency
Timeline
CEO's Assistant
The Cheesecake Lady LLC
2020.12 - Current
Provider Network Coodinator
Caresource
2017.10 - 2023.09
Store Administrator
Nordstrom
2006.08 - 2017.10
Bachelor’s Degree - Psychology
Indiana Wesleyan University
Associate’s Of Science - Business Administration
Ivy Tech Community College
Similar Profiles
Ebon DyallEbon Dyall
Owner at The Cheesecake LadyOwner at The Cheesecake Lady
Brittany SheaBrittany Shea
Owner/Lead Supervisor at Facebook, Little Lady Landscaping, Little Lady Landscaping LLCOwner/Lead Supervisor at Facebook, Little Lady Landscaping, Little Lady Landscaping LLC
Jessica ShireyJessica Shirey
Owner at Lady Phoenix Rising, LLC & Perkshire, LLCOwner at Lady Phoenix Rising, LLC & Perkshire, LLC