Cassie Sosebee
Murrayville,GA
Summary
Skilled Medical Office professional offering 3 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Goolsby & Associates
Gainesville, GA
07.2022 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Provided education to patients about their medications or treatments.
- Maintained a clean work environment by adhering to infection control protocols.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Submitted diagnosis and procedure codes for insurance companies.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Ordered and maintained supply inventory for medical office.
Bartender
Chedders Scratch Kitchen
Gainesville, GA
11.2018 - 07.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Team Member
Chic-Fil-A
Gainesville, GA
07.2017 - 07.2018
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
Education
Nursing
Lanier Technical College
Oakwood, GA05-2028
Skills
- Attention to Detail
- Physician assistance
- Computer Skills
- Patient Relations
- Insurance Verification
- Patient Flow
- Beverage Preparation
- Payment Processing
- Food Service
- Menu Memorization
- Basic accounting
- Handling Difficult Customers
- Inventory
- Ordering Procedures
- Customer service expertise
- Outstanding customer service
- Cocktail list development
- Responsible Alcohol Service
- Point of sale systems
- Wine and liquor expertise
- New Hire Training
- Bar service preparation
- Beverage supply orders
- Cash Register Operation
- Identification verification
- Able to stand 12 hours
- Customer Service
- Service-oriented mindset
- Extensive spirits knowledge
Timeline
Medical Office Assistant
Goolsby & Associates
07.2022 - Current
Bartender
Chedders Scratch Kitchen
11.2018 - 07.2021
Team Member
Chic-Fil-A
07.2017 - 07.2018
Nursing
Lanier Technical College
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