CASSIE STRICKLAND

• Processing memberships into the online application system
• Respond to inquires / phone calls to resolve issues concerning membership applications
• Demonstrate successful completion of the essential job responsibilities along with any other duties assigned
• Demonstrate excellent verbal and written communication skills.
• Effective organizational, planning and time management skills.

• Performed daily tasks with mortgage loan processors within my team

• Income Calculations and Verifications, Title Review, Insurance Verifications, etc.

• Shifting and prioritizing tasks based on urgency to support mortgage processors

• Demonstrated excellent communication skills both internal and external in a support role

• Ability to escalate external communications as needed to drive results

• Processed over 100 tasks in a high stress environment to facilitate a smooth mortgage process for NFCU members

• Member Contacts daily to ensure members have the absolute best experience possible during their loan process and listening to all their questions and concerns to insure they are addressed in a timely manner to the best of my ability

• Coordinated new and existing customer databases

• Specialized in highly paced administrative work

• Handled customer service calls and inquiries

• Managed employee business relations for the business

• Implemented training and development of new employees following business procedures

• Handled the scheduling of employees, training for all employees and ordering of merchandise