Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Tabor

Stratford

Summary

Central Scheduling Specialist recognized for exceptional productivity and efficient task execution. Specializing in appointment coordination, patient communication, and data management. Demonstrates strong time management, problem-solving abilities, and adaptability to maintain operational flow and enhance patient experiences.

Overview

22
22
years of professional experience

Work History

Central Scheduling Specialist

Jefferson Health
03.2015 - Current
  • Schedule appointments for new and existing patients across multiple departments.
  • Process detailed patient requests and maintain accurate documentation.
  • Return patient calls to confirm appointment details and provide necessary instructions.
  • Coordinate with clinicians to document inquiries regarding patient needs.
  • Manage scheduling matrix to enhance provider availability and patient access.
  • Respond promptly to inquiries from staff about scheduling issues or concerns.
  • Maintain accurate records of patient demographics, insurance information, and appointment data in the database system.
  • Provide general information about healthcare services and clinicians to patients.

Surgical Scheduler / Coordinator

Cooper University Hospital
12.2003 - 12.2015
  • Serve as primary staff liaison with surgery patients from initial physician recommendation for surgery until surgery is completed.
  • Provides planning and service to patient and physicians to facilitate the scheduling and performance of surgical procedures; provides support paperwork and documentation to patients and physicians; maintains awareness of various HMO, PPO, and insurance carrier restrictions to assure all necessary criteria are met prior to surgery.
  • Although hired under the surgical scheduling job description, I am directed to perform other job related tasks in order to promote the smooth operation of the office.
  • I believe in cross training and in the concept of teamwork.
  • As well as surgical scheduling, I am also included in the front desk rotation of check-in, check out, insurance verification, obtaining referrals and/or pre-certificates, appointment scheduling, answering phones, filing and the posting and balancing of copayments.
  • Meet or call prospective surgery patients to determine date, time frame and facility for procedure. Initial contact will be made within 2 business days.
  • Check patient insurance coverage, determine if referral or authorization for surgery is needed, and start process if needed.
  • Set time, date and location for procedure; arrange pre-operative testing and/or exam as needed.
  • Prepare and provide pre-op patient packet either in person or by mail.
  • Advise and counsel patient regarding food, fluid and medication intake and restrictions prior to surgery.
  • Maintain excellent communication with surgery patients, including returning phone calls promptly.
  • Answer telephone lines; make, reschedule, or cancel appointments, forward or take messages as needed.
  • Schedule post op appointments as needed.
  • File surgery worksheet and chart when surgery is completed.

Education

Healthcare Management

Thomas Jefferson University
Philadelphia, PA

High School Diploma - undefined

Wildwood Catholic High School
North Wildwood, NJ
06.1986

Skills

  • Customer service excellence
  • Office administration skills
  • Phone etiquette
  • Appointment scheduling
  • Attention to detail
  • Active listening
  • Conflict resolution
  • Effective communication
  • Data entry proficiency
  • Microsoft Office expertise

Timeline

Central Scheduling Specialist

Jefferson Health
03.2015 - Current

Surgical Scheduler / Coordinator

Cooper University Hospital
12.2003 - 12.2015

High School Diploma - undefined

Wildwood Catholic High School

Healthcare Management

Thomas Jefferson University

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