Cassie Thompson
Lipan
Summary
Healthcare professional with a solid foundation in supervisory experience and operational efficiency. Skilled in training staff and ensuring adherence to health regulations, contributing to improved patient satisfaction. History of optimizing administrative processes and office operations, achieving notable efficiency improvements. Strong capabilities in team leadership, communication, and problem-solving to facilitate effective office functioning.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Supervisor/ Lead NRCMA-NCT
Texas Health Physician Group
Godley
08.2020 - Current
- Directed office workflow and workload to enhance operational efficiency and patient service.
- Ensured staff compliance with competencies, assessments, licensures, certifications, and annual training requirements.
- Monitored staff time and attendance in accordance with THR policies.
- Supported Practice Manager with employee performance initiatives, including regular check-ins.
- Managed employee complaints and grievances in partnership with Practice Manager.
- Served as primary contact for clinical operations-related patient and external customer complaints. Delivered patient care utilizing the Medical Office Lead Process.
- Directed patients flow efficiently throughout the clinic.
- Assisted in identifying and resolving operational issues.
- Collaborated with the Practice Manager to ensure optimal staffing coverage at all times.
- Facilitated training initiatives for new hires and ongoing staff development.
- Provided direction and support to clinical staff as required.
Referral Coordinator/ Lead CMA
Lakeside Physicians
Granbury
11.2015 - 07.2020
- Ensured HIPAA compliance during patient information handling and maintained precise records of referrals.
- Verified patient insurance coverage, securing necessary pre-authorizations for treatments in collaboration with providers.
- Monitored referral outcomes, providing trend analysis and improvement reports to management teams.
- Provided nursing staff with support to enhance patient care delivery.
- Provided direct assistance to physicians during patient examinations, medical procedures. during minor surgical procedures to ensure patient safety.
- Ensured accurate completion of paperwork prior to submission for processing.
- Coordinated patient referrals to specialists, improving comprehensive care management.
- Maintained electronic health records for accurate tracking of patient information.
Medical Office Manager
Dr. Jim Walker
Lufkin
03.2002 - 09.2013
- Managed daily operations of medical office, ensuring seamless workflow and patient flow.
- Supervised staff scheduling and coordinated training programs for new employees.
- Maintained patient records, ensuring compliance with health regulations and confidentiality.
- Oversaw billing processes, managing insurance claims submissions and financial counseling.
- Implemented office policies to enhance patient experience and improve communication.
- Developed and implemented policies adhering to HIPAA and OSHA regulations.
- Developed plans to streamline patient flows and enhance office efficiency, generating new revenue streams.
- Managed accounts receivable, ensuring timely payments from insurance companies and patients.
- Implemented electronic health record system that streamlined interdepartmental workflows.
- Determined staffing needs, managing interviewing, hiring, and training of new employees.
- Established work procedures to optimize daily operations of administrative staff.
- Analyzed internal processes, implementing procedural changes to enhance operational efficiency.
Education
Certificate of Technical Studies - Pharmacy Technician
Angelina College
Lufkin, TX05.2014
Associate of Applied Science - Medical Assisting
NAHP
Remote05.2002
Associate of Applied Science - Medical Assistant
Keiser University
Fort Lauderdale, FL12-2001
Skills
- Leadership and teamwork
- Healthcare compliance and HIPAA
- Time management and organization
- Process improvement strategies
- Communication and interpersonal skills
- Professionalism and discretion
- Performance monitoring and quality assurance
- Conflict resolution techniques
- Adaptability to change
- Employee relations and engagement
Certification
- NRCMA Certification
- NCT Certification
- BLS Certification
- Pharmacy Technician License
Accomplishments
- High Reliability Coach
- Safety Officer
- THPG MVP Panel
References
References available upon request.
Timeline
Office Supervisor/ Lead NRCMA-NCT
Texas Health Physician Group
08.2020 - Current
Referral Coordinator/ Lead CMA
Lakeside Physicians
11.2015 - 07.2020
Medical Office Manager
Dr. Jim Walker
03.2002 - 09.2013
Certificate of Technical Studies - Pharmacy Technician
Angelina College
Associate of Applied Science - Medical Assisting
NAHP
Associate of Applied Science - Medical Assistant
Keiser University
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