Cassie Traver
Cape Coral,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Colonial Pool And Spa
Fort Myers, FL
07.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Played an instrumental role in emergency situations requiring coordinated efforts from multiple departments.
Bartender
Miscue Lounge
Fort Myers, FL
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar Manager
Nemo's Sports Cafe
Cape Coral, FL
04.2020 - 06.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
Education
Real Estate Sales Associate -
Pennsylvania Real Estate Academy
Edwardsville, PAChild Development Associate - Early Childhood Education
Lee County High Tech Central
Fort Myers, FLDiploma - General Studies
Cape Coral High School
Cape Coral, FL05.2000
Skills
- Appointment Coordination
- Customer Needs Assessment
- Microsoft Office
- Sales and Upselling
- Administrative and Office Support
- Customer Relations
- Inbound Call Management
- POS Systems and Ordering Platforms
Timeline
Customer Service Executive
Colonial Pool And Spa
07.2023 - Current
Bartender
Miscue Lounge
06.2021 - Current
Bar Manager
Nemo's Sports Cafe
04.2020 - 06.2021
Real Estate Sales Associate -
Pennsylvania Real Estate Academy
Child Development Associate - Early Childhood Education
Lee County High Tech Central
Diploma - General Studies
Cape Coral High School