Cassie Vanleuven
Shamokin
Summary
Dynamic and results-driven professional with extensive experience in bakery operations at Weis. Proven track record in waste reduction and food cost analysis, while delivering exceptional customer service. Strong supervisory skills foster team engagement and productivity, ensuring compliance with sanitation procedures and enhancing food presentation to drive sales.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Ast Bakery Manager
Weis
08.2024 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained cleanliness and hygiene in bakery premises.
Shift Lead Manager
Walgreens
01.2023 - 11.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
Manager
Cricket Wireless
12.2020 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
FYE
08.2020 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved safety procedures to create safe working conditions for workers.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
State Director
North Atlanic Security
08.2016 - 02.2020
- Developed strong partnerships with community organizations to improve service delivery and address community needs.
- Enhanced program efficiency by streamlining processes and implementing strategic initiatives.
- Cultivated a culture of continuous improvement by encouraging feedback from staff and stakeholders, driving ongoing program development.
- Implemented best practices for process management, reducing redundancies and increasing overall efficiency within the organization.
- Mitigated risks associated with potential crisis situations by developing thorough contingency plans addressing various scenarios.
- Spearheaded critical projects requiring coordination between multiple agencies, fostering interdepartmental cooperation towards shared objectives.
- Identified opportunities for cost savings without compromising quality or service delivery through rigorous analysis of departmental expenditures.
- Championed innovative approaches to problem-solving that led to increased efficiency and improved service delivery across multiple departments.
- Facilitated professional development opportunities for staff members, helping them grow within their roles while enhancing overall organizational performance.
- Represented the organization at conferences, meetings, and other events to establish relationships with external partners instrumental in furthering the state director''s mission.
- Managed budgets and resources effectively, ensuring optimal allocation and utilization for maximum impact.
- Championed diversity and inclusion initiatives, creating a supportive work environment where all employees could thrive and contribute their unique perspectives.
- Oversaw compliance with federal and state regulations, maintaining accurate documentation and reporting to ensure continued funding support.
- Evaluated program effectiveness using various data sources, making informed decisions to enhance outcomes for constituents.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
Technical - Medical Billing And Coding
Unitech Training Academy
Lafayette, LA04-2024
Skills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
- Supervisory experience
- Bakery operations
- Food cost analysis
Timeline
Ast Bakery Manager
Weis
08.2024 - Current
Shift Lead Manager
Walgreens
01.2023 - 11.2023
Manager
Cricket Wireless
12.2020 - 02.2022
Manager
FYE
08.2020 - 02.2021
State Director
North Atlanic Security
08.2016 - 02.2020
Technical - Medical Billing And Coding
Unitech Training Academy
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