Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Vilella

East Lansing,MI

Summary

Goal-oriented accounting and customer service professional with a deep dedication to collaboratively solving issues and achieving deadlines in high-volume settings. With 5 years of administrative support experience, 6 years of managerial experience, and 9 years of customer service experience managing assets valued at $1.2 million, and overseeing more than 150 employees. Demonstrated expertise in problem-solving, time management, and effective communication to meet tight deadlines. Focused on optimizing operations and streamlining processes to achieve organizational and team goals. Proficient in financial analysis, data analysis, logistics coordination, purchase order reconciling and balancing financial documents on a large scale. Looking to contribute my attention to detail and administrative support experience to apply for the position of Executive Secretary.

Overview

4
4
years of professional experience

Work History

Inventory Control Specialist

West Michigan International
Lansing, MI
11.2022 - Current
  • Account for, manage and process 1.2 million worth of physical product while maintaining accuracy within admin responsibilities.
  • Close and finalize all accounting and financial invoices for location with an average of $60-100K worth of moving parts on a daily basis.
  • Cross reference and identify trends to provide account data analysis for all disputes and discrepancies dealing with finances and physical product.
  • Independently finalize and report all accounting data to 7 internal departments and 5 team locations across Michigan while maintaining a timely streamline of communication.
  • Analyze and reconcile disputes and claims dealing with billing, warranty returns, core shipments, damaged parts and invoicing discrepancies.

Operations Manager

Fed Ex Ground
Lansing, MI
05.2021 - 07.2022
  • Managed and mentored a team of over 150 people with engagement and structure to successfully meet operational standards.
  • Directed operations in administrative tasks regarding employee files, onboarding, terminations, scheduling and employee inquiries on a daily basis.
  • Implemented innovative strategies in 2021 to streamline high volume seasonal loads in order to service and support all departments cohesively.
  • Analyzed data from hourly reports to identify trends in production and be able to course correct safely and efficiently to meet performance metrics.
  • Measured and reviewed performance via KPIs and metrics.

Education

Some College (No Degree) - General Studies

Lansing Community College
Lansing, MI
05-2018

High School Diploma -

Dewitt High School
DeWitt, MI
05-2016

Skills

  • Financial Analysis
  • Data Analysis
  • Communication
  • Critical Thinking and Problem Solving
  • Ethical Decision-Making
  • Attention to Detail
  • Time Management
  • Organization and Streamline Processing

Timeline

Inventory Control Specialist

West Michigan International
11.2022 - Current

Operations Manager

Fed Ex Ground
05.2021 - 07.2022

Some College (No Degree) - General Studies

Lansing Community College

High School Diploma -

Dewitt High School