Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Whitmore

Wapakoneta,OH

Summary

Dynamic professional with extensive experience at TCC Churchlight, excelling in staff training and customer service. Proven ability to enhance team collaboration and operational efficiency. Skilled in equipment operation and quality assurance, consistently achieving service goals while maintaining a punctual and reliable work ethic. Passionate about driving success and fostering positive relationships.

Overview

12
12
years of professional experience

Work History

Laborer

Opus Packaging Group
New Bremen, Ohio
08.2024 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.
  • Efficiently run the laminator machine.
  • Efficiently run taper/gluer machine.
  • Clean the machines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Read blueprints.

Beauty Salon Manager

SmartStyle
Lima , Ohio
07.2024 - 11.2024
  • Initiated cost-saving measures in order to reduce overhead expenses.
  • Conducted regular performance reviews with all staff members.
  • Managed staff, including hiring, training and scheduling employees.
  • Provided technical advice about hair care, makeup application and skin care treatments.
  • Analyzed customer feedback data to identify areas for improvement.
  • Tracked sales performance metrics daily in order to measure success rate of campaigns.
  • Ensured compliance with health and safety regulations in the salon.
  • Developed and implemented salon policies to maintain a professional atmosphere.
  • Advised customers on beauty treatments, services and products.
  • Performed administrative tasks such as answering phone calls, responding to emails and maintaining customer databases.
  • Reviewed inventory of products regularly to ensure quality standards were met.
  • Monitored stock levels of supplies and equipment for the salon.
  • Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Regional Manager

TCC Churchlight
Wapakoneta, Ohio
02.2024 - 07.2024
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
  • Reviewed monthly reports from individual districts regarding sales figures and other metrics.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Oversee community managers and district managers of seven mobile home parks and one campground.

Wire Harness Assembler

Buckeye Electrical Products Inc
Botkins, Ohio
07.2019 - 02.2024
  • Inspected finished products before packaging them for shipment according to established standards.
  • Label completed assemblies in accordance with customer or industry standards.
  • Troubleshooting wiring problems during assembly process.
  • Assemble wires, cables, terminals and connectors according to specifications using hand tools such as crimpers, cutters, strippers and pliers.
  • Soldering connections when necessary.
  • Organizing parts into kits for efficient assembly operations.
  • Test assembled wire harnesses for proper operation with test equipment such as multimeters.
  • Cutting various types of insulation tubing to specified lengths.
  • Crimping terminals onto the exposed wire strands.
  • Read and interpret engineering drawings, blueprints, schematics and wiring diagrams to determine wire harness assembly requirements.
  • Inspecting finished assemblies for accuracy and quality assurance purposes.
  • Stripping away insulation from the ends of wires prior to termination.
  • Performing minor repairs on existing wire harnesses when needed.
  • Evaluated and tested products using measurement and diagnostic devices to adjust, test, and repair equipment.
  • Reviewed blueprints and schematics to fabricate products according to necessary specifications.

Bar Manager

Finishline Bar & Grill
Botkins, Ohio
06.2013 - 07.2019
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Assisted in developing menus featuring seasonal ingredients from local suppliers.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Monitored patron alcohol consumption to encourage safety.
  • Restocked beer and liquor regularly and after special events.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Monitored cash intake to reduce discrepancies.
  • Poured wine, beer, and cocktails for patrons.
  • Created signature beverages to increase revenue and patron loyalty.

Education

High School Diploma -

Wapakoneta High School
Wapakoneta, OH
05-2001

Cosmetology License - Cosmetology

Apollo Career Center
Shawnee, OH
05-2001

Skills

  • Equipment operation
  • Machine maintenance
  • Blueprint reading
  • Time management
  • Safety compliance
  • Team collaboration
  • Customer service
  • Task prioritization
  • Inventory management
  • Quality assurance
  • Staff training
  • Problem solving
  • Clean driving record
  • Punctual and reliable
  • Restaurant experience
  • Property management
  • Tenant Relations

Timeline

Laborer

Opus Packaging Group
08.2024 - Current

Beauty Salon Manager

SmartStyle
07.2024 - 11.2024

Regional Manager

TCC Churchlight
02.2024 - 07.2024

Wire Harness Assembler

Buckeye Electrical Products Inc
07.2019 - 02.2024

Bar Manager

Finishline Bar & Grill
06.2013 - 07.2019

High School Diploma -

Wapakoneta High School

Cosmetology License - Cosmetology

Apollo Career Center

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Cassie Whitmore