Cassie Winn

Darlington ,IN

Summary

Dynamic leader with a proven track record at Penguin Random House, adept in Health and Safety Procedures and excelling in Relationship Building. Spearheaded team training, enhancing productivity by implementing Continuous Improvement strategies. Skilled in Issue Resolution and Complaint Handling, significantly boosting operational efficiency.

Overview

years of professional experience

Work History

Group Leader / Back up Supervisor

Penguin Random House

Crawfordsville, IN

09.2015 - Current

Trained new team members by relaying information on company procedures and safety requirements.
Attended staff development meetings and workshops and applied information from those events into daily activities.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Reviewed daily requirements and forecasts and delegated work for optimal coverage.
Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Delegated tasks strategically and monitored progress for timely completion.
Monitored team performance to identify productivity improvement opportunities.

Residential Counselor

Houston Group Homes

Crawfordsville, IN

07.2010 - 08.2014

Supported residents in coping with emotions and fears through one-on-one sessions.
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.

Waitress

Don Haney’s Smokehouse

North Fort Myers, FL

11.2004 - 05.2007

Kept server areas clean and stocked to increase efficiency while working tables.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Used cash registers and credit card machines to cash out customers.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

Associates - Business Administration And Management

Ivy Tech Community College of Indiana

Indianapolis, IN

Diploma -

North Fort Myers High School