Cassie Worley
Surprise,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results. Looking forward to tackling new challenges and objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Waitress/Large Party Expert
Lou’s Tivoli Gardens
07.2018 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards.
- Exhibited strong multitasking abilities, balancing multiple large tables and orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported a teamwork atmosphere among staff members through leadership and the willingness to help.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Accountant
Bainbridge Manufacturing
06.2014 - 01.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Used advanced software to prepare documents, reports, and presentations.
- Tracked funds, prepared deposits and reconciled accounts.
Waitress Trainee
Tin Lilly
06.2013 - 06.2018
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Required Courses
Wenatchee Valley College
Wenatchee, WAGeneral Studies Graduated With A 3.9 GPA Honor Rol
Manson High School
Manson06.1992
Accounting
Steven Henager
Utah/ OnlineSkills
- Strong multitasking
- Hospitality service expertise
- Complaint resolution
- High-volume dining
- Upselling techniques
- Compliance standards
- Bill computation
- Point of sale systems
- Customer Relationship Management
Timeline
Waitress/Large Party Expert
Lou’s Tivoli Gardens
07.2018 - 11.2024
Accountant
Bainbridge Manufacturing
06.2014 - 01.2015
Waitress Trainee
Tin Lilly
06.2013 - 06.2018
Required Courses
Wenatchee Valley College
General Studies Graduated With A 3.9 GPA Honor Rol
Manson High School
Accounting
Steven Henager
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