Cassie Millhouse
Miamisburg,OH
Summary
Dynamic licensed cosmetologist with a proven track record at Great Clips, excelling in client education and relationship building. Expert in hairstyling and beauty trend advising, I consistently increased customer retention through personalized care plans and exceptional service, fostering a loyal clientele and enhancing overall salon revenue.
Pursuing full-time role as a phlebotomist, that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Great Clips
10.2023 - Current
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Answered phone calls and emails to schedule client appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Applied makeup to clients for special occasions to meet requirements.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Developed new techniques to improve appearance of customer and provide different looks.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Developed loyal following of clients by providing high-quality services.
- Developed creative techniques to provide clients with latest hairstyles.
- Maintained regular client list and successfully handled walk-in customers.
Cosmetologist
Big League Haircuts
02.2018 - 05.2022
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Answered phone calls and emails to schedule client appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Applied makeup to clients for special occasions to meet requirements.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Developed new techniques to improve appearance of customer and provide different looks.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Developed loyal following of clients by providing high-quality services.
Education
Phlebotomy - Phlebotomy
Phlebotomy Training Specialists
Cincinnati, OH03.2025
Cosmetology - Cosmetology
Design School of Cosmetology
Paso Robles, CA07.2015
Skills
- Cosmetology
- Phlebotomy
- Facials and makeup applications
- Beauty tool sanitization
- Strong manual dexterity
- Makeup and skincare
- Hairstyling
- Cuticle trimming
- Product expertise
- Clear communication
- Product knowledge
- Hair style recommendations
- Client education
- Client consultation
- Administrative procedures
- Men and women haircuts
- Product demonstrations
- Styling tools
- Customer consultation
- Relationship building
- Licensed cosmetologist
- Scheduling appointments
- Client loyalty building
- Body mechanics
- Beard trimming
- Sanitation maintenance
- Payment processing expertise
- Hair assessments
- Beauty trend advising
- Product and service explanations
- Reflective listening
- Product upselling
- Selling and upselling
- Sales expertise
- Issue resolution
- Social skills
- Sanitation practices
- Physical strength
- Anatomy
- Decision-making
- Friendly communication
- Venipuncture expertise
- Sample and specimen collection
- Accurate labeling
- Infection control standards
- Quality control
- Specimen labeling procedures
- Patient safety
- Infection control protocols
- Patient positioning
- Health education
- Quality control guidelines
- HIPAA
- Medical records maintenance
- Sanitation and sterilization
- Diagnostic testing
- Specimen handling
- Sample collection
- Patient confidentiality
- Centrifugation
- Biohazard disposal
- Proper labeling
- Hemoglobin testing
- Donor screening
- Patient flow management
- Medical records review
- Patient preparation
- Data entry
Timeline
Cosmetologist
Great Clips
10.2023 - Current
Cosmetologist
Big League Haircuts
02.2018 - 05.2022
Phlebotomy - Phlebotomy
Phlebotomy Training Specialists
Cosmetology - Cosmetology
Design School of Cosmetology
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