Cassie A Brown
Grove,OK
Summary
Experienced administrative professional with over 15 years in banking operations, customer service, and team leadership. Proven track record in managing daily operations, overseeing multiple branch locations, and implementing new technologies to enhance efficiency.
Recognized for exceptional organizational and communication skills, with a strong commitment to maintaining confidentiality and fostering positive workplace environments. Proficient in Microsoft Office Suite and adept at handling sensitive information with discretion.
Demonstrated ability to support a wide range of administrative functions, including payroll processing, benefits coordination, employee engagement initiatives, and recruitment support. Skilled in responding to employee inquiries, managing timekeeping records, and maintaining accurate employee files.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Administrator
Local Bank
02.2023 - 12.2024
- Oversaw all daily branch operations, including customer service, teller activity, account services, and compliance.
- Developed local business relationships to increase deposit accounts and customer retention.
- Implemented new operational procedures that improved transaction efficiency and customer satisfaction.
- Executed strategies to enhance overall branch effectiveness and meet organizational targets.
Teller Operations Officer
Welch State Bank
03.2020 - 02.2023
- Provided leadership and oversight for teller operations across six branches, ensuring consistent execution of bank policies and exceptional customer service standards.
- Played a key role in the successful opening of new branch locations, including staffing, training, and operational setup.
- Standardized teller procedures bank-wide, improving transaction accuracy, reducing errors, and increasing process efficiency.
- Led integration efforts for newly acquired banks, aligning their operations with Welch State Bank’s policies and technology platforms.
- Trained and mentored teller supervisors and frontline staff, fostering a culture of accountability, service excellence, and regulatory compliance.
- Helped lead the research, selection, and implementation of Interactive Teller Machines (ITMs), enhancing self-service capabilities and customer convenience.
New Accounts Representative
Welch State Bank
01.2015 - 03.2020
- Promoted and maintained long-term customer relationships through professional, personalized service and in-depth knowledge of bank products and services.
- Opened and managed new consumer and business accounts, ensuring accurate documentation and regulatory compliance.
- Resolved account issues and discrepancies with a focus on customer satisfaction and retention.
Teller Supervisor
Welch State Bank
05.2013 - 01.2015
- Supervised day-to-day teller operations, ensuring accuracy, compliance, and excellent customer service across all transactions.
- Planned and set performance goals for teller staff, delegated daily responsibilities, and monitored task completion.
- Trained new tellers on bank procedures, systems, fraud prevention, and customer engagement strategies.
- Conducted regular audits of cash drawers and vault balances to minimize errors and maintain compliance with internal controls.
- Provided ongoing coaching and feedback to improve team efficiency and support career development.
Teller, Processor
Welch State Bank
01.2009 - 05.2013
- Accurately processed daily banking transactions including deposits, withdrawals, loan payments, and check cashing while maintaining strict compliance with bank policies and federal regulations.
- Maintained a strong understanding of bank procedures, systems, and security protocols to ensure efficient and secure teller operations.
- Provided exceptional front-line customer service, helping to resolve account inquiries and build long-term customer trust.
- Identified potential fraud or suspicious activity and escalated appropriately, helping to protect customer assets.
Receptionist
Welch State Bank
01.2008 - 01.2009
- Delivered a professional first impression by greeting clients, answering calls, and directing inquiries with clarity and courtesy.
- Supported branch staff with administrative tasks, appointment scheduling, and document handling.
- Maintained lobby organization and ensured confidentiality of customer interactions and paperwork.
Education
Associate of Science - Management, Marketing, And Accounting
Northeastern Oklahoma A&M College
Miami, OK01.2007
Skills
- Multi-tasking
- Project Implementation
- Customer Service
- Microsoft Office
- Promote Teamwork
- Attention to Detail
- Leadership
- Time Management
- Training
- Problem Solving
- Self-management
- Flexibility
Certification
Leadership Effectiveness Training Book Club, 2021
Teller of the Year, 2017
Trainings
- Microsoft Excel Training, 2018
- Leadership Miami, 2015
- Emotional Intelligence Training, 2013
Timeline
Branch Administrator
Local Bank
02.2023 - 12.2024
Teller Operations Officer
Welch State Bank
03.2020 - 02.2023
New Accounts Representative
Welch State Bank
01.2015 - 03.2020
Teller Supervisor
Welch State Bank
05.2013 - 01.2015
Teller, Processor
Welch State Bank
01.2009 - 05.2013
Receptionist
Welch State Bank
01.2008 - 01.2009
Associate of Science - Management, Marketing, And Accounting
Northeastern Oklahoma A&M College
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