Cassie Colina

• Maintain production schedules to optimize workflow and meet shipment deadlines.
• Train team members on operational procedures and safety protocols using standardized work.
• Implemented process improvements that enhanced production efficiency and reduced downtime.
• Set up and make adjustments to saws, and properly configure machines for daily operation and for changeovers from job to job.
• Conduct quality checks on finished products to maintain high standards of excellence.
• Lead daily team meetings to communicate objectives, track progress, and motivate staff.
• Plan and delegate daily work to a team of employees.
• Track daily production, inventory usage, and notable incidents to support operational planning and strategic decision-making.
• Repair equipment to keep jobs moving smoothly, informing the maintenance department of major machinery failures.
• Use problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Collaborate with other departments to optimize production workflow.
• Perform general equipment maintenance and repairs to minimize downtime.
• Prepare reports and technical documentation of day-to-day production processes, including end-of-shift reports, daily KPI tracking, and escalating any issues or downtime throughout the shift.

Manufacturing Tech 2 (April 2023-January 2024)

• Conducted quality inspections on finished products, identifying defects.
• Implementing and submitting improvements to equipment for better production output.
• Trained new team members on equipment operation, safety protocols, and standard operating procedures.
• Set up and adjusted machines at changeovers.
• Demonstrated adaptability by quickly learning how to operate new machinery and processes.
• Performed preventative maintenance checks at every start of shift to minimize maintenance downtimes or needs.
• Optimized machine output to meet hourly production targets.

• Scheduled appointments and repairs for customers.
• Provided information for sales to customers.
• Assisted customers in selecting appliances to meet their needs and preferences.
• Managed returns and exchanges efficiently, maintaining high customer satisfaction levels throughout the process.
• Boosted sales through upselling strategies based on customer preferences and needs.
• Utilized point-of-sale system proficiently for accurate record-keeping of all transactions during shifts worked.
• Minor appliance repairs.

• Worked in various positions in the front and back of the restaurant.
• Organized and maintained stock and inventory.
• Led team in delivering exceptional customer service, ensuring satisfaction and loyalty.
• Oversaw daily operations, maintaining efficiency in food preparation and service.
• Worked effectively in fast-paced environments.
• Implemented successful upselling techniques, maximizing transaction value while meeting individual customer needs.
• Processed customer transactions efficiently using POS software and payment systems.

• Constructed schedules and daily shift assignments.
• Managed employment openings, conducted interviews, and trained new employees on operational procedures, and customer service standards.
• Maintained daily inventory, and managed weekly inventory orders through vendors.
• Led team in high-pressure environments, ensuring timely and quality service delivery.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.