Cassie (KC) Sandoval
Lubbock,TX
Summary
Dynamic Business Professional
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
20
20
years of professional experience
Work History
Billing Specialist
Meyer Heating And Air Conditioning
05.2019 - 09.2020
- Processed billing inquiries and resolved discrepancies to ensure accurate account records.
- Managed customer accounts using billing software to streamline payment processing and tracking.
- Assisted in generating monthly invoices, enhancing accuracy through detailed data entry and analysis
- Implemented efficient filing systems for invoice documentation, increasing retrieval speed and reducing errors.
- Led initiatives to optimize billing workflows, resulting in enhanced efficiency across the department.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reconciled accounts receivable to general ledger.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Dispatcher
AireServ Heating & AC
06.2016 - 05.2019
- Coordinated dispatch operations to ensure timely delivery of services and resources.
- Managed communication between drivers and clients to facilitate efficient routing and scheduling.
- Monitored vehicle locations using GPS tracking systems to optimize delivery routes.
- Documented service requests and maintained accurate records for operational efficiency.
- Resolved customer inquiries and complaints, enhancing overall service quality.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Managed daily office operations, ensuring efficient workflow and compliance with company policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Registrar
Navarro ISD
10.2012 - 03.2016
- Managed student enrollment processes, ensuring accurate and timely registration.
- Streamlined record-keeping procedures to enhance data accuracy and retrieval efficiency.
- Developed and maintained student information systems to facilitate effective communication with stakeholders.
- Coordinated course scheduling, optimizing resource allocation for improved operational flow.
- Implemented quality control measures to ensure compliance with academic policies and regulations.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Processed daily attendance data and reported discrepancies to administration.
- Ensured compliance with school policies regarding attendance reporting and communication.
- Coordinated with teachers and staff to verify student absences and follow-up procedures.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Called parents and guardians to inquire about late or truant students.
- Increased efficiency of daily operations by organizing and maintaining confidential student records.
Quality Assurance Analyst
The Scooter Store Inc.
10.2000 - 09.2011
- Conducted regular audits of sales calls and patient records to maintain compliance with industry standards and best practices.
- Collaborated with management to gather requirements, ensuring alignment between business needs and federal guidelines.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, metrics and results to administrators and management.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
Education
Associate in Applied Sciences
Alamo Community Colleges
San Antonio, TXHigh School Diploma -
Seguin High School
Seguin, TXSkills
- 20 years Customer Service/ Relations
- Office Management
- Computer proficiency
- Administrative Support
- Microsoft Excel
- Complaint resolution
- Invoice Processing & Billing
- Time management
- Scheduling
- Records management systems
- Bookkeeping
Timeline
Billing Specialist
Meyer Heating And Air Conditioning
05.2019 - 09.2020
Dispatcher
AireServ Heating & AC
06.2016 - 05.2019
Registrar
Navarro ISD
10.2012 - 03.2016
Quality Assurance Analyst
The Scooter Store Inc.
10.2000 - 09.2011
Associate in Applied Sciences
Alamo Community Colleges
High School Diploma -
Seguin High School