Cassie Rene Wilson
Dallas,TX
Summary
Accomplished professional focused on elevating team dynamics and strengthening client relationships through outstanding service and performance.
Overview
18
18
years of professional experience
Work History
Designer Stylist
Scissors & Scotch
Dallas, TX
09.2022 - Current
- Excel in achieving KPIs through thorough consultation, exceptional client experience, selling additional services and products, scheduling future appointments in advance and renewing membership contracts.
- Creating a positive and memorable "grooming experience" by building genuine relationships with clients in an upscale environment.
- Maintaining a playful professional demeanor and demonstrating a high level of care and commitment to the role.
Grooming Specialist
Gents Place
Frisco, TX
11.2018 - 09.2022
- Delivered exceptional world class customer service, enhancing guest satisfaction and loyalty.
- Assisted in managing appointment schedules, ensuring efficient time management for stylists.
- Supported team in maintaining cleanliness and organization of workstations, promoting a positive atmosphere.
- Collaborated with staff to execute promotional events, driving engagement and participation from
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Salon Manager
18/8 Fine Men's Salons
Plano, TX
03.2015 - 11.2018
- Oversaw daily salon operations, ensuring optimal client satisfaction and service quality.
- Developed and implemented staff training programs and provided both coaching and mentoring to enhance performance and customer engagement.
- Managed inventory levels, reducing waste through effective supply chain practices and vendor negotiations.
- Created marketing strategies that increased brand visibility and attracted new clientele.
- Led team meetings to foster collaboration and align goals across all departments within the salon.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Operations Manager
Ulta
McKinney, TX
08.2012 - 02.2015
- Streamlined inventory management processes, reducing stock discrepancies and ensuring product availability.
- Led cross-functional teams to enhance operational efficiency and improve customer service delivery.
- Analyzed workflow systems, identifying areas for process improvement and implementing strategic solutions.
- Implemented performance metrics to monitor team effectiveness, driving accountability and continuous improvement initiatives.
- Coordinated promotional events and merchandising strategies, enhancing brand visibility and maximizing sales opportunities.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Job Recruiter
Blue Edge RPO
Lewisville, TX
10.2011 - 08.2012
- Conducted candidate interviews and assessments to identify best fits for client roles.
- Utilized applicant tracking systems to streamline recruitment processes and enhance candidate experience.
- Analyzed recruitment metrics to refine strategies, improve efficiency, and reduce time-to-fill positions.
- Collaborated closely with hiring managers to understand specific position requirements and establish effective search criteria.
- Implemented targeted sourcing strategies across various platforms to expand candidate reach effectively.
Sales Operator
Best Buy
08.2007 - 09.2009
- Operated point-of-sale systems efficiently to process customer transactions and manage inventory levels.
- Assisted customers in selecting electronics and appliances, and provided product information to enhance their purchasing experience.
- Coordinated with cross-functional teams to ensure timely delivery of products or services, enhancing customer satisfaction levels.
- Streamlined the sales process by implementing efficient CRM systems, enhancing lead tracking and conversion rates.
- Increased sales revenue by developing strategic plans and implementing effective sales techniques.
Education
Cosmetology
Ogle School
TXReal Estate
Champion
Plano10.2024
Skills
- Collaboration and team dynamics
- Client service excellence
- Brand identity development
- Detail-oriented mindset
- Supplier relations
- Communication proficiency
- Networking and relationship management
- Analytical capabilities
- Innovative thinking
- Organizational multitasking
- Pressure resilience
- Problem resolution strategies
Timeline
Designer Stylist
Scissors & Scotch
09.2022 - Current
Grooming Specialist
Gents Place
11.2018 - 09.2022
Salon Manager
18/8 Fine Men's Salons
03.2015 - 11.2018
Operations Manager
Ulta
08.2012 - 02.2015
Job Recruiter
Blue Edge RPO
10.2011 - 08.2012
Sales Operator
Best Buy
08.2007 - 09.2009
Cosmetology
Ogle School
Real Estate
Champion