Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassilina Lewis

Louisville,KY

Summary

Multi-talented Department Lead proficient in Department Management, data entry, Scheduling and running an entire Department on my own. Adept at handling multiple areas of operations without losing service quality or team productivity. Bringing 5 year record of customer relations and management success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Department Lead

Kroger
Jeffersontown, KY
07.2023 - 02.2024
  • Updated reports and daily logs for management use and permanent files.
  • Scheduling a department with a collective of 12-15 people.
  • Managed the full cycle of recruitment process including interviewing, Training, Coaching and release of associates/candidates.
  • Advised managers on best practices for interviewing selection criteria.
  • Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
  • Monitored workflow processes and identified areas of improvement.
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
  • Microsoft and Outlook Proficient.

Hosting, Serving, Hospital Hospitality

Baptist Health Medical Center, Dave and Busters
Louisville, KY
08.2021 - 01.2023
  • Greeted customers and provided them with menus.
  • Assisted in seating guests and ensuring they were comfortable.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Trained new hostesses in customer service and job duties.
  • Monitored seating arrangements to maximize table utilization and minimize wait time.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol and curfews.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted tours of the facility, highlighting amenities and services available to guests.
  • Managed complaints and inquiries from guests promptly and professionally.
  • Participated in weekly training sessions in order to stay up-to-date on new policies or procedures.

Education

High School Diploma -

Oldham County High School
Buckner, KY
05-2012

Skills

  • Student evaluations
  • Scheduling entire Department based on volume, employee skill sets and avaliability
  • Proficient in Outlook and Microsoft
  • Team Training
  • Verbal and written communication
  • Team Management
  • Task Delegation
  • Customer Relations

Certification

  • Certified Leadership Summons 2023
  • Special Education Teacher Aide
  • Volunteered as a Soccer Coach
  • Volunteering Company hours and products to Local Food Banks throughout Louisville.

Timeline

Department Lead

Kroger
07.2023 - 02.2024

Hosting, Serving, Hospital Hospitality

Baptist Health Medical Center, Dave and Busters
08.2021 - 01.2023

High School Diploma -

Oldham County High School

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Cassilina Lewis