Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassionna Williams

Laurel,MS

Summary

Highly organized and skilled in coordinating production schedules to optimize manufacturing processes. Experience in ensuring timely procurement of materials, effective inventory management, and expediting orders to meet critical deadlines. Strong problem-solving abilities and adept at improving workflow efficiency. Successfully minimized delays and contributed to consistently meeting production targets through strategic planning and execution. Skilled Scheduling Agent with background in coordinating and managing appointments, meetings, and events for multiple departments. Proficiency in using various scheduling software and tools to optimize efficiency. Strengths include time management, multitasking, problem-solving skills, and strong communication abilities. Noteworthy impact includes streamlining processes to improve workflow and productivity in previous roles.

Overview

6
6
years of professional experience

Work History

Scheduling Agent

Teleperformance
Laurel, MS
08.2024 - 04.2025
  • Used daily system logs to document production information, discussing issues with management.
  • Collaborated with department managers to adjust shifts as needed.
  • Responded promptly to inquiries from supervisors, team leaders or other personnel regarding scheduling matters.
  • Answered phone calls and emails to make accurate reservations.
  • Communicated schedule changes to employees in a timely manner.

Work From Home Agent

Telx
Laurel, MS
03.2023 - 07.2024
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Followed up with customers via email or telephone as needed regarding account status or other inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Adhered to company policies and procedures while assisting customers with their needs.

Customer Service Representative

Iqor
Laurel, MS
02.2019 - 07.2023
  • Supported sales team members to drive growth and development.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collected deposits or payments and arranged for billing.

Education

Associate of Arts -

Jones County Junior College
Ellisville, MS
05-2021

High School Diploma -

Laurel High School
Laurel, MS
05-2011

Skills

  • Scheduling software
  • Time management
  • Data entry
  • Shift coordination
  • Customer service
  • Communication skills
  • Sales support

Timeline

Scheduling Agent

Teleperformance
08.2024 - 04.2025

Work From Home Agent

Telx
03.2023 - 07.2024

Customer Service Representative

Iqor
02.2019 - 07.2023

Associate of Arts -

Jones County Junior College

High School Diploma -

Laurel High School

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