Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Cassiopeia Holts

Cassiopeia Holts

Milwaukee,WI

Summary

Driven professional with extensive experience in healthcare and hospitality, notably at Adavacare. Excelled in medication management and guest relations, enhancing operational efficiency and client satisfaction. Demonstrated cultural sensitivity and complaint resolution skills, achieving a significant improvement in patient and guest experiences. Expert in fostering positive relationships and ensuring well-being.

Overview

7
7
years of professional experience

Work History

Med Aide

Adavacare
07.2024 - Current
  • Assisted 15+ clients with daily living needs to maintain self-esteem and general wellness.
  • Offered caring companionship and emotional support.
  • Compiled and analyzed data to produce reports.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Input data into spreadsheets and databases.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness

Lead Resident Assistant

Heritage Senior Living
01.2024 - 05.2024
  • Assisted 10+ residents in preparing for activity and social programs.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Maintained clean, safe, and well-organized patient environment.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Offered companionship and kindness to elderly patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Responded to room transfers, incident reports, and maintenance requests

Front Desk Supervisor

Homewood Suite by Hilton Hotels
11.2023 - 03.2024
    • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
    • Collected room deposits, fees, and payments.
    • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
    • Trained new staff on correct procedures, compliance requirements, and performance strategies.
    • Created lasting relationships with guests that built loyalty and drove hotel revenue.
    • Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
    • Completed late check-ins and directed guests to rooms and facilities.
    • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
    • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
    • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
    • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
    • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Sales Associate

Verizon Wireless
08.2021 - 11.2023
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.

Direct Support Professional

Equiventure Farm
07.2017 - 01.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Liaised with key accounts to deliver targeted administrative household support.

Education

GED -

MATC
Milwaukee, WI
08.2024

Skills

  • Appointment Coordination
  • Medication Administration
  • Client documentation
  • Property Management Systems
  • Cash handling expertise
  • Staff Training and Development
  • Guest Relations Management
  • Data Collection
  • Information Security
  • Complaint resolution

Timeline

Med Aide

Adavacare
07.2024 - Current

Lead Resident Assistant

Heritage Senior Living
01.2024 - 05.2024

Front Desk Supervisor

Homewood Suite by Hilton Hotels
11.2023 - 03.2024

Sales Associate

Verizon Wireless
08.2021 - 11.2023

Direct Support Professional

Equiventure Farm
07.2017 - 01.2020

GED -

MATC

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Cassiopeia Holts