Cassity Larsen
Lincoln,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
Interim General Manager
Fairfield Inn and Suites by Marriott
04.2022 - 06.2024
- Schedule and supervise Front Desk, Breakfast Attendants, and Maintenance staff to ensure efficient operations
- Implemented business strategies, increasing revenue by $2.5 million, and effectively targeting new markets.
- Manage employee schedules and track time through systems like When I Work
- Handle bank deposits and cash handling with meticulous attention to detail
- Oversee all departments of the hotel
- Interview potential staff/input staff into the management system
- Proficient in utilizing software such as Bill.com, Word, Google Suite (Docs, Sheets, Slides)
- Oversee guest relations, handling refunds, and addressing guest reviews to maintain high satisfaction levels
- Manage guest relations, refunds, and reviews.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant General Manager
Springhill Suites by Marriott
11.2017 - 03.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Checked guests into the hotel and handled financial transactions
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed payroll and accounting tasks
- Proficient in Word, QuickBooks, and Google Suite.
General Staff
Rogers Dairy Freeze
02.2015 - 07.2017
- Provided excellent customer service as a waitress and hostess
- Assisted with food preparation and cooking
- Handled money and maintained a clean and organized workspace.
- Demonstrated excellence in customer service
- Proficient in handling financial transactions
- Strong team player with the ability to work independently
- Highly organized with exceptional multitasking abilities
- Effective communicator and active listener
- Proven leadership skills
Education
Associate Degree in Hospitality Business - Hospitality Business Management
Southern Utah University
Cedar City, UT08.2019
High School Diploma -
North Sanpete High School
Mt. Pleasant, UT05.2017
Skills
- Fosse POS System
- Project Management
- Expense Control
- Account Management
- Schedule Management
- Quality Management
- Staff Supervision
- Business Administration
- Leadership and team building
- Community Outreach
- Staff Development
- Efficient multi-tasker
- Analytical Skills
- Team Leadership
- Skilled negotiator
- Training and coaching
- Customer Relations
- Employee Scheduling
- Human Resources Management
- Workflow Planning
Timeline
Interim General Manager
Fairfield Inn and Suites by Marriott
04.2022 - 06.2024
Assistant General Manager
Springhill Suites by Marriott
11.2017 - 03.2022
General Staff
Rogers Dairy Freeze
02.2015 - 07.2017
Associate Degree in Hospitality Business - Hospitality Business Management
Southern Utah University
High School Diploma -
North Sanpete High School
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