SOPHIA "ZORA" CASSITY
Roseville,CA
Summary
Dedicated and dependable professional with a strong passion for delivering exceptional customer service. Proficient in cash handling and point-of-sale systems, with expertise in food preparation and maintaining a clean, organized workspace. Committed to enhancing the customer experience while supporting efficient operations. Eager to leverage skills and enthusiasm to contribute positively to team success.
Overview
3
3
years of professional experience
Work History
Deli, Bakery, Cashier & Courtesy Clerk
Raley’s
Grass Valley, Roseville
12.2022 - Current
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Reduced wait times for customers by quickly processing transactions while maintaining accuracy levels in an often fast-paced environment.
- Increased repeat business by fostering positive relationships with customers through engaging conversations about their preferences or needs.
- Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Oversaw the cooking and assembly of cold and hot food offerings, maintaining high standards of quality and presentation.
- Created attractive food presentations that appealed to customer preferences and tastes.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Trained new deli staff on company policies, processes, and POS system use to maximize job satisfaction, expertise, and team performance.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
Education
No Degree - Psychology
Sierra College
Rocklin, CA04-2026
High School Diploma -
Nevada Union Highschool
Grass Valley, CA06-2022
Skills
- Customer service
- Conflict resolution
- Active listener
- Food safety and sanitation
- Time management
- Problem solving
- Team player
- Adaptive and creative
- Physical stamina
- Visual merchandising
- Multitasking and organization
- Kitchen safety
LANGUAGES
English: Fluent
Spanish: Basics
Timeline
Deli, Bakery, Cashier & Courtesy Clerk
Raley’s
12.2022 - Current
No Degree - Psychology
Sierra College
High School Diploma -
Nevada Union Highschool