Cassius Austin

Promoted more than twice in 10 yrs due to outstanding leadership and significant staff and customer relationships.

Shift Leader (2013)

• Assisted in training new employees on shift operations.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Adhered to all health code regulations while preparing food items for customers.

Assistant General Manager (2015)

• Restaurant #488
• Developed marketing plans to promote products or services offered by the company.
• Identified opportunities for cost savings and operational efficiency improvements.
• Assisted in the recruitment process by conducting interviews with prospective candidates.

General Manager (2017)

• Restaurant #142
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Senior General Manager (Nov 2024-Current)

• Overseeing three restaurants 123,164 and 580
• Provided guidance and direction regarding complex business issues that may arise during daily operations.
• Conducted weekly meetings with department heads to review progress against objectives.
• Provided leadership during times of organizational change or crisis situations.
• Ensured compliance with all applicable laws, regulations, policies and procedures.
• Resolved customer complaints in a timely manner.