Hi, I’m
Cassondra Goff
Administrative Professional, Event Coordinator, Content Creator
Gilbert,AZ
Summary
A qualified Administrative Professional comfortable working with little oversight to handle the administrative needs of busy entrepreneurs and business professionals. For a full work history and more information, please visit my LinkedIn profile at linkedin.com/in/cassondragoff.
Overview
5
years of professional experience
Work History
Equity Lifestyle Properties
Assistant Activities Director
04.2023 - Current
Job overview
- Enhanced resident satisfaction by developing and implementing engaging activity programs.
- Collaborated with other departments for seamless event coordination, resulting in well-executed activities.
- Increased community involvement by organizing and promoting outreach events for residents.
- Improved resident participation by creating tailored activities to meet individual interests and needs.
- Enriched the lives of residents through inspiring cultural outings and educational experiences.
- Introduced digital marketing by creating a website & Instagram page for the Activities department, streamlining communication to residents about upcoming events & activities.
- Managed platforms such as MailChimp, GoDaddy, WinTix, Canva, ClickUp, and Yammer.
Haven Virtual Assistant
Real Estate Marketing Virtual Assistant
12.2021 - 04.2023
Job overview
- Social Media marketing | Instagram, Facebook, Twitter & LinkedIn
- Content creation & scheduling posts via Canva
- Create & schedule monthly email newsletters
- CRM management | KV Core, Follow Up Boss
- Enter new listings into MLS & Agent Marketing
- Marketing listings, mailer campaigns, and social media campaigns
- Coordinated appointments to show marketed properties.
Covered California | Faneuil
Customer Service Representative
12.2020 - 06.2021
Job overview
- Received inbound calls to directly assist consumers with enrolling in health coverage using Salesforce and Cal HEERS
- Delivered fast and friendly service regarding questions and complaints, de-escalation, and technical support
- Managed customer calls efficiently in a fast-paced remote call center environment with very little supervision or assistance from management
- Adapt to constantly-changing policies and procedures
- Conduct research and data entry with pristine attention to detail.
Keller Williams Realty
Business Center Concierge
09.2019 - 09.2020
Job overview
- Create a bridge between the Market Center and Business Center
- Event coordination and planning
- Manage recruiting and retention systems
- Create and distribute marketing materials
- Reception & Office Management
Skills
- Event Planning
- Type 65 WPM
- Database Administration
- Time Management
- Calendar Management
- Canva
- Interpersonal Skills
- Travel Accommodations
- Social Media Marketing
- Administrative Support
- Content Creation
- Staff Training
- Problem-solving aptitude
- Attention to Detail
- Professional Demeanor
Additional Information
- A.S. Office Administration
- Social Media Mastery Certification
- Administrative Assistant Certificate of Achievement
- Clerical Certificate in Training
Timeline
Assistant Activities Director
Equity Lifestyle Properties
04.2023 - Current
Real Estate Marketing Virtual Assistant
Haven Virtual Assistant
12.2021 - 04.2023
Customer Service Representative
Covered California | Faneuil
12.2020 - 06.2021
Business Center Concierge
Keller Williams Realty
09.2019 - 09.2020
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