Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassondra Baker

Tacoma

Summary

Results-driven professional with extensive experience in grocery management and front-end operations. Known for effective team leadership, problem-solving, and maintaining high customer service standards. Committed to optimizing inventory processes and enhancing product visibility.

Overview

5
5
years of professional experience

Work History

Grocery Manager

Safeway
Lakewood
06.2024 - 06.2025
  • Managed daily grocery operations and ensured product availability.
  • Oversaw inventory management and conducted stock audits regularly.
  • Assisted customers with inquiries and resolved issues promptly.
  • Organized merchandise displays to enhance product visibility and appeal.
  • Collaborated with suppliers to maintain optimal stock levels.
  • Resolved customer complaints in a courteous and professional manner.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Monitored inventory levels and stock shelves with new merchandise.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.

Front End Manager

Safeway
Lakewood
08.2023 - 06.2024
  • Supervised daily operations of front-end staff and customer service interactions.
  • Trained team members on checkout procedures and customer engagement techniques.
  • Assisted in scheduling shifts to ensure optimal front-end coverage during peak hours.
  • Resolved customer inquiries and complaints efficiently to maintain positive shopping experiences.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Created and optimized employee schedules for shift coverage.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Bookkeeper/Customer Service Cashier

Safeway
Lakewood
11.2020 - 08.2023
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Education

Bachelor of Science - Criminal Justice

Kansas State University
Manhattan, KS
12-2019

Skills

  • Inventory management
  • Visual merchandising
  • Customer service
  • Staff scheduling
  • Vendor Communications
  • Employee management
  • Training and mentoring
  • Conflict resolution
  • Performance feedback

Timeline

Grocery Manager

Safeway
06.2024 - 06.2025

Front End Manager

Safeway
08.2023 - 06.2024

Bookkeeper/Customer Service Cashier

Safeway
11.2020 - 08.2023

Bachelor of Science - Criminal Justice

Kansas State University

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