Cassondra capers
Phenix City,AL
Summary
Accomplished Manager with a proven track record with previous companies I've worked for enhancing team productivity and guest satisfaction through effective problem-solving and staff training. Expert in multitasking and organization, I've led teams through change, significantly improving operational efficiency and dispute resolution processes.
Offering detail-focused and organized approach with readiness to learn and develop in hospitality industry. Brings foundational understanding of financial record management and customer service, complemented by strong numerical and communication skills. Ready to use and develop problem-solving and multitasking abilities in Customer Service.
Overview
3
3
years of professional experience
Work History
Night Auditor
Ram Hospitality Hotels
10.2022 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Market Operations Manager
Patriot Family Homes
01.2023 - 11.2024
- Provided leadership during times of change or uncertainty, helping guide team members towards success while navigating challenges effectively.
- Conducted regular reviews of operations procedures, identifying areas for potential improvement or optimization opportunities as needed.
- Implemented training programs for staff development, leading to increased skill levels and enhanced job satisfaction among employees.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Dispute Coordinator
Incomm Payments
10.2021 - 12.2023
- Expedited the dispute resolution process by implementing time-saving strategies without compromising quality or accuracy.
- Liaised with customers, merchants, and financial institutions to gather necessary documentation for dispute resolution efforts.
- Maintained accurate records of resolved disputes, contributing to improved internal auditing and compliance measures.
- Managed high-volume caseloads, ensuring timely resolution of disputes within company guidelines.
Education
No Degree - Business Administration And Management
University of Phoenix
Columbus, GAHigh School Diploma -
Salem High School
Conyers, GA05-2005
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest relations
- Account balancing
- Office supervision
- Customer service
- Staff training
Timeline
Market Operations Manager
Patriot Family Homes
01.2023 - 11.2024
Night Auditor
Ram Hospitality Hotels
10.2022 - Current
Dispute Coordinator
Incomm Payments
10.2021 - 12.2023
No Degree - Business Administration And Management
University of Phoenix
High School Diploma -
Salem High School
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