Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Cassondra Corder

Pine Knot,KY

Summary

Dynamic Targeted Adult Case Manager with a proven track record at The Next Chapter, excelling in crisis intervention and individualized service planning. Adept at advocating for mental health needs and fostering community resource coordination, I effectively drive positive outcomes through strong communication and problem-solving skills. Passionate about empowering clients on their recovery journey.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Targeted Adult Case Manager

The Next Chapter
Whitley City, KY
06.2023 - Current
  • Provided psycho-education regarding mental health disorders or substance abuse issues.
  • Assessed risk factors associated with suicide ideation among client population.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Participated in court hearings related to involuntary commitment cases.
  • Maintained client records and documentation according to agency policies and procedures.
  • Consulted with staff on resolution of complex service issues.
  • Researched and analyzed community needs to determine program directions and goals.
  • Educated family members on how to best support their loved ones during recovery process.
  • Developed individualized service plans for clients in collaboration with treatment team members.
  • Provided direct services to adults with mental health and substance abuse issues.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.
  • Recruited, interviewed, and hired volunteers and staff.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Oversaw fundraising activities and preparation of public relations materials.
  • Identified crisis situations and responded appropriately by providing support or referring for additional assistance.
  • Assisted clients in accessing community resources such as housing, employment, education.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Educated individuals about their rights under the Mental Health Act.
  • Monitored medication compliance through regular contact with psychiatrists and medical providers.
  • Advocates for appropriate services needed by clients within the community setting.
  • Attended multidisciplinary team meetings to discuss client progress or potential changes in treatment plan objectives.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Promoted positive behavior change through reinforcement techniques such as token economies or motivational interviewing methods.
  • Provided crisis intervention services when needed.
  • Coordinated referrals, assessments, and evaluations of clients' needs.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Call Center Representative

Senture Connect
Remote, KY
11.2022 - 05.2023
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

SRNA

Big South Fork Medical Center
Oneida, TN
08.2016 - 07.2018
  • Helped residents walk with or without self-help devices.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collected specimens from patients for laboratory testing purposes.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Reported changes in patient conditions to registered nurse or physician.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Documented patient care services by charting in designated areas.

Education

Bachelor of Science - Psychology

Eastern Kentucky University
Richmond, KY
05-2023

Skills

  • Crisis intervention
  • Risk assessment
  • Individualized service planning
  • Community resource coordination
  • Mental health advocacy
  • Documentation management
  • Client relationship management
  • Staff training
  • Fundraising strategies
  • Legislative analysis
  • Behavioral reinforcement techniques
  • Problem-solving abilities
  • Communication
  • Maintaining confidentiality
  • Time management abilities
  • Case documentation
  • Active listening
  • Client needs assessments
  • Reliability
  • Goal setting
  • Case management
  • Written communication
  • Problem-solving aptitude
  • Multitasking capacity
  • Attention to detail
  • Administrative management
  • Public assistance programs
  • Fundraising coordination

Accomplishments

  • SCC Dean's List
  • Omega Nu Lambda National Honor Society- EKU

Certification

  • TCADC Permit: 297890 current

Current KVC Targeted Case Management certifications:

  • Core TCM training'
  • SMI certificate
  • SUD certificate
  • SED certificate
  • Relias continued education

References

References available upon request.

Timeline

Targeted Adult Case Manager

The Next Chapter
06.2023 - Current

Call Center Representative

Senture Connect
11.2022 - 05.2023

SRNA

Big South Fork Medical Center
08.2016 - 07.2018

Bachelor of Science - Psychology

Eastern Kentucky University

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Cassondra Corder