Cassondra Kennedy
McKinney
Summary
I'm an enthusiastic, outgoing sales associate proficient at building positive relationships with new and existing customers by offering superior customer service. I'm an expert retail sales professional offering over 13 years experience in customer service. Focused on exceeding goals. I'm a team player who thrives in a team-oriented environment, working creatively and effectively to reach company goals.
Overview
16
16
years of professional experience
Work History
Receptionist
OBGYN North Dallas
12.2021 - Current
- Collected copays/deductibles and entered insurance information.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed appointments, communicated with clients, and updated client records.
- Scanned documents, uploaded faxes into the system.
Team Lead/Barista
Texas Health Resources
01.2014 - 12.2021
- Trained, scheduled and supervised barista workers to maintain and uphold company policies and optimize staffing patterns
- Managed schedules, accepted time off requests and found coverage for short shifts
- Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability
- Operated a cash register for cash and credit card transactions with 100% accuracy
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Memorized ingredients and recipes for wide variety specialty drinks
- Generated friendly atmosphere by encouraging employees to greet and speak to customers
- Created original artwork for specials board display daily
- Educated coworkers and customers about new products
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Listened carefully to customer requests and created personalized, delicious beverages
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Tom Thumb
07.2010 - 05.2013
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Operated a cash register for cash and credit card transactions with 100% accuracy
- Maintained regular and consistent attendance and punctuality
- Cleaned counters, machines, utensils and seating areas daily
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service.
Ice Cream Server
Kilwins Chocolates & Ice Cream
11.2007 - 12.2009
- Helped patrons decide which flavor to choose according to preferences and tastes
- Provided details on seasonal flavor availability, ice cream source, allergens and specials
- Processed sales transactions for cash, debit and credit purchases
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment
- Greeted incoming customers and provided reliable, friendly customer service
- Maintained menu knowledge to provide recommendations and answers to customer questions
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Education
Certificate in Clinical Medical Assistant -
Boston Reed-Collin College
Plano, Texas08.2013
Degree in General Studies -
Collin County Community College
Frisco, Texas12.2012
High School Diploma -
Satellite High School
Satellite Beach, Florida05.2008
Skills
- Customer service
- Scheduling
- Training
- Problem-Solving
- Verbal and Written Communication
- Issue Resolution
- Work Planning and Prioritization
Timeline
Receptionist
OBGYN North Dallas
12.2021 - Current
Team Lead/Barista
Texas Health Resources
01.2014 - 12.2021
Barista
Tom Thumb
07.2010 - 05.2013
Ice Cream Server
Kilwins Chocolates & Ice Cream
11.2007 - 12.2009
Certificate in Clinical Medical Assistant -
Boston Reed-Collin College
Degree in General Studies -
Collin County Community College
High School Diploma -
Satellite High School
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