Cassondra Marcum
Hazel Green,AL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
Certification
Work History
Front Desk Receptionist
Best Western Hotels & Resorts
11.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected cash and debit/credit card payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Collected room deposits, fees, and payments.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Lottery/Gas Station Clerk
The Magic Mile
09.2023 - 10.2023
- Maintained online lottery sales and scratch-off tickets ranging from five hundred to two-thousand dollars per shift.
- Maintained the gas pumps and convenient store customers sales in a very demanding and fast paced environment.
- Answered phones and answered customer questions.
- Maintained petty cash safe of one-thousand dollars and balanced drawer at the close of shift.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained a clean and organized store environment for improved customer experience.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Processed refunds and exchanges in accordance with company policy.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Associate of Science - Medical Assisting
Keiser University
Melbourne, FL09.2000
Skills
- Telephone Etiquette
- Office equipment operations
- Conflict Management
- Basic accounting
- Data Entry
- Appointment Scheduling
- Microsoft Office
- Calendar Management
- Filing
- Customer Service
- Proficient in Word, Excel, PowerPoint
- Correspondence drafting
- Sensitive information handling
- Office supplies inventory management
- Can type 40 wpm
Certification
- Certified Death Doula, IAP College
- Certified Self-Publisher, IAP College
- Certified in Intermediate Herbalism
Timeline
Front Desk Receptionist
Best Western Hotels & Resorts
11.2023 - Current
Lottery/Gas Station Clerk
The Magic Mile
09.2023 - 10.2023
Associate of Science - Medical Assisting
Keiser University
Similar Profiles
Tashina HatlerTashina Hatler
Front Desk Receptionist at Best Western Hotels & ResortsFront Desk Receptionist at Best Western Hotels & Resorts
Alex BienkowskiAlex Bienkowski
Night Auditor at Best Western Hotels & ResortsNight Auditor at Best Western Hotels & Resorts
Jason D. FrinkJason D. Frink
General Manager at Best Western Hotels & ResortsGeneral Manager at Best Western Hotels & Resorts