Cassondra Middleton
Summary
Dynamic professional with a proven track record excelling in records management and customer service. Adept at problem-solving and relationship building, I enhanced customer satisfaction by addressing concerns promptly, ensuring accurate documentation, and maintaining professionalism under pressure. Committed to continuous improvement and teamwork.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registrar
Ohio Bureau of Motor Vehicles
08.2024 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Manager
Hot Head Burritos
03.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Automotive Detailer
ADESA
06.2015 - 03.2019
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Maximized productivity by maintaining and organizing inventory of supplies, tools, and equipment necessary for automotive detailing tasks.
- Assisted in training new hires on company policies, procedures, and proper detailing techniques for optimal results.
- Maintained clean, tidy and safe work environment.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Education
High School Diploma -
Graduation Alliance
Ohio08-2026
Skills
- Records management
- Admissions and registrations
- Maintaining documents and records
- Attention to detail
- Relationship building
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving
- Professionalism
- Continuous improvement
- Adaptability
Certification
- Notary Public - Certified until July 6th, 2030
- Level 1 Servsafe certification
- Servsafe manager course and proctored exam completion
- Licensed and Insured driver
Timeline
Registrar
Ohio Bureau of Motor Vehicles
08.2024 - Current
Assistant Manager
Hot Head Burritos
03.2022 - 06.2024
Automotive Detailer
ADESA
06.2015 - 03.2019
High School Diploma -
Graduation Alliance
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