Cassondra Shattuck
Flushing,MI
Summary
Over a decade of experience in the credit union industry with expertise in financial operations, including member service, lending, accounting, ACH, and wire processing. Specialized as a BSA Compliance Specialist for over three years, focusing on financial crime prevention, AML program enhancement, and regulatory compliance. Detail-oriented and organized, with a strong commitment to compliance and effective time management. Actively engaged in professional development through industry groups, contributing to innovation and compliance excellence in the credit union sector.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
BSA Compliance Officer
Financial Plus Credit Union
Flint, MI
06.2022 - Current
- Conducted BSA/AML compliance reviews to ensure regulatory adherence.
- Executed fraud investigations, identifying and mitigating risks effectively.
- Managed subpoenas in collaboration with legal teams to facilitate investigations.
- Ensured compliance with industry regulations and internal policies.
OMNI Agent
Financial Plus Credit Union
Flint, MI
04.2018 - 06.2022
- Assisted members via chat and phone to address inquiries and resolve issues.
- Processed loan applications efficiently, ensuring compliance with all requirements.
- Conducted routine teller transactions with accuracy and attention to detail.
Contact Center Representative, MSR, Accounting
Security Credit Union
Flint, MI
03.2014 - 01.2018
- Assisted members with account inquiries to ensure clarity and satisfaction.
- Processed loan applications to facilitate financial assistance.
- Managed ACH transactions for seamless electronic fund transfers.
- Balanced general ledger accounts to maintain accurate financial records.
- Processed both incoming and outgoing wires
Education
Bachelors - Business Administration, Logistics
Baker College
Flint, MI11.2025
Associate's - Small Business Management, Entrepreneurship
Baker College
Flint, MI06.2015
Skills
- Credit union expertise
- Fraud investigation and compliance
- Microsoft Office proficiency
- Attention to detail
- Customer service excellence
- Data entry accuracy
- Anti-money laundering knowledge
- Documentation analysis
- Time management skills
Awards Accomplishments
- Associate’s degree
- Dean's List
- Credit Life/Disability Insurance license
- BSACS
- CAMS
Certification
Certified Anti-Money Laundering Specialist (CAMS), ACAMS, 2025
Accomplishments
Deans List
Affiliations
FUEL MI- Young professionals group
Timeline
BSA Compliance Officer
Financial Plus Credit Union
06.2022 - Current
OMNI Agent
Financial Plus Credit Union
04.2018 - 06.2022
Contact Center Representative, MSR, Accounting
Security Credit Union
03.2014 - 01.2018
Bachelors - Business Administration, Logistics
Baker College
Associate's - Small Business Management, Entrepreneurship
Baker College