Cassondra Sumner
Indiana
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
IT User Support
Indiana University
Bloomington, IN
04.2024 - Current
- Delivered technical assistance to campus personnel.
- Increased proficiency of inventory by upgrading and documenting in-use tools.
- Facilitates comprehension of technical software.
- Detailed summaries included in ticketing system synopsis.
IT Help Desk Lead
St. Louis Community College
St. Louis, MO
01.2017 - 10.2023
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
Field System Support Agent
Panera Bread
St. Louis, MO
02.2016 - 01.2017
- Resolved technical issues across software, hardware, and system procedures.
- Enhanced expertise in managing and updating Panera POS database.
- Maintained accurate logs for problems via organizational ticketing framework.
- Documented processes related to customer support operations for future reference purposes.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
Education
High School Diploma -
Oakville High School
St. Louis, Missouri05-2009
Skills
- Technical support
- System troubleshooting
- Database management
- Software testing
- Ticketing systems
- Customer service
- Problem solving
- Inventory management
- Microsoft office
- Computer skills
Timeline
IT User Support
Indiana University
04.2024 - Current
IT Help Desk Lead
St. Louis Community College
01.2017 - 10.2023
Field System Support Agent
Panera Bread
02.2016 - 01.2017
High School Diploma -
Oakville High School
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