Cassondrea Livingston
Cardinal Health
Little Rock,AR
26
years of professional experience
Experienced product and solutions manager with experience in enhancing customer satisfaction and operational efficiency. Proven ability to lead teams, resolve conflicts, and implement strategies that resulted in over $212,000 in incremental revenue.
Work History
Mgr, Product and Solutions Marketing (Flu/COVID-19 Support Specialist
1 Year 4 Months- Spearheaded two outbound flu vaccine campaigns targeting inactive customers for the 2026-2027 season, utilizing data-driven outreach strategies to identify sales opportunities, increase customer engagement, and generate over $212,000 in incremental revenue.
- Built a strong foundation for team success by strengthening processes, coaching employees, and identifying performance improvement opportunities, resulting in significant increases in team metrics and overall performance within the first year of leadership.
- Used performance metrics to drive strategic decision-making and resource allocation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined operational workflows to enhance efficiency across multiple departments.
Customer Service Representative (Flu/Covid)
4 Years 1 Month- Resolved customer inquiries by providing accurate information and effective solutions.
- Trained new staff on company policies, procedures, and customer service techniques.
- Mentored junior representatives on best practices for handling complex customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Support Ambulatory Care
8 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Rep II, Customer Order Mgmt. Med Support
2 Years 5 Months- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Coordinated communication between departments to streamline operations and improve service delivery.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Sergeant
9 Years 5 Months- Managed a team of 12 employees, prioritizing staff safety and fostering a safe, secure environment for individuals housed at the Sheriff's Office.
- Led a team of 12 employees, coordinating daily assignments, conducting operational briefings, and ensuring adherence to safety and security protocols. Oversaw inmate transportation, audited reports for accuracy, maintained personnel records, approved time-off requests, and ensured timely and accurate payroll administration.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exhibited personal responsibility by completing assignments diligently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma
No Degree - Nursing
Skills
Decision-making
Documentation and reporting
Customer service
Team leadership
Staff management
Performance evaluations
Expectation setting
Time management
Task management
Conflict resolution
Timeline
Mgr, Product and Solutions Marketing (Flu/COVID-19 Support Specialist
Cardinal Health
04.2025 - CurrentRead More
Customer Service Representative (Flu/Covid)
Cardinal Health
03.2021 - 04.2025Read More
Customer Support Ambulatory Care
Cardinal Health
06.2012 - 03.2021Read More
Rep II, Customer Order Mgmt. Med Support
Cardinal Health
01.2010 - 06.2012Read More
Sergeant
Pulaski County Sheriff's Office
07.2000 - 12.2009Read More
Dumas High School
High School Diploma
Read More
University of Arkansas Pine Bluff
No Degree from Nursing
Read More