Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassondria Vahle

Silex,MO

Summary

Accomplished in enhancing customer experiences and achieving sales targets at AT&T Mobility, I excel in upselling strategies and patient care. Demonstrating advanced nephrology proficiency and exceptional patient education, my proactive approach has significantly contributed to operational excellence and customer loyalty, with a keen focus on brand awareness and healthcare regulations.

Overview

9
9
years of professional experience

Work History

Wireless Sales Expert

AT&T Mobility
10.2021 - 08.2024
  • Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
  • Resolved wireless problems quickly and efficiently by serving as liaison with support team.
  • Promoted quality customer service by executing follow up procedures.
  • Monitored facility to provide clean, organized shopping experience.
  • Executed company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
  • Participated in sales initiatives with promotions and trends to boost revenues.
  • Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology.
  • Performed administrative duties, replenished stock, answered phones and filed paperwork.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.

First Assistant Manager

Maurices, A Division Of Ascena Retail Group
07.2019 - 10.2021
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Certified Clinical Hemodialysis Technician

Fresenius Dialysis Center
03.2018 - 03.2021
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Utilized medical software to document and track patient progress.
  • Cared for patients by providing personal assistance and ambulation.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Monitored patient vital signs, lab results and other indicators of health.

Certified Clinical Hemodialysis Technician

DaVita Medical Group
11.2015 - 03.2018
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Cared for patients by providing personal assistance and ambulation.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Monitored patient vital signs, lab results and other indicators of health.

Education

High School Diploma -

Canton High School
Canton, MO
05.2005

Skills

  • Performance Analysis
  • Goal-Oriented
  • Brand Awareness
  • Upselling strategies
  • Payment Processing
  • Cash Handling
  • Patient Positioning
  • Sample Collection
  • Equipment Sterilization
  • HIPAA Compliance
  • Healthcare regulations
  • Venipuncture
  • Equipment Calibration
  • Patient Monitoring
  • Advanced nephrology proficiency
  • HIPAA
  • Biohazardous waste disposal
  • Dialysis treatment
  • Patient Education
  • Patient Care
  • Continuing education
  • Measuring vital signs
  • Specimen handling
  • Infection control standards
  • Patient Relations
  • Emergency Response
  • Patient relationship management
  • Loss Prevention
  • Blood sample collection

Timeline

Wireless Sales Expert

AT&T Mobility
10.2021 - 08.2024

First Assistant Manager

Maurices, A Division Of Ascena Retail Group
07.2019 - 10.2021

Certified Clinical Hemodialysis Technician

Fresenius Dialysis Center
03.2018 - 03.2021

Certified Clinical Hemodialysis Technician

DaVita Medical Group
11.2015 - 03.2018

High School Diploma -

Canton High School

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Cassondria Vahle