Cassonia Houseworth
Irving,TX
Summary
Versatile and skilled Call Center Representative with experience in handling auto insurance claims and bulk shipping. Seeking to leverage expertise in customer service, claims processing, and logistics to contribute effectively in a call center environment, providing exceptional service and support.
Offering solid foundation in critical thinking and strong desire to learn and grow in auto claims industry. Contributes excellent research and organizational skills, ensuring accuracy and timeliness in claims processing. Ready to use and develop conflict resolution and customer service skills in [Desired Position] role.
Developed strong analytical and communication skills in fast-paced, customer-focused environment. Adept at interpreting policies and resolving complex issues with clarity and efficiency. Seeking to transition into new field, leveraging strong problem-solving abilities and customer service experience.
Personable and dedicated with knack for problem-solving and clear communication. Possesses strong analytical abilities and deep understanding of policy interpretation and claims processing. Ready to contribute to efficient and fair claims resolutions.
Overview
4
4
years of professional experience
Work History
Auto Claims Representative
Davies Group
01.2024 - 06.2024
- Responded to customer inquiries regarding auto insurance claims via phone, email, or chat, providing guidance and support throughout the claims process.
- Gathered information, assessed damages, and investigated claim details to determine coverage and liability in accordance with policy terms and regulations.
- Documented claim information accurately in the system, maintaining detailed records of investigations, communications, and settlements.
- Collaborated with internal departments, appraisers, and external vendors to process claims efficiently and ensure fair settlements for customers.
- Advised customers on claim status, coverage options, and next steps, ensuring clarity and transparency throughout the claims handling process.
- Adhered to company policies, procedures, and compliance standards while delivering empathetic and professional service to customers.
- Resolved customer inquiries regarding claim status, improving overall client satisfaction rates.
- Communicated with clients to gather necessary documentation for claims processing.
- Processed auto claims efficiently, ensuring accurate and timely evaluations of damages.
Bulk Shipper
Truvant
01.2022 - 12.2023
- Managed shipping and receiving operations within the warehouse, handling bulk orders and coordinating outbound shipments.
- Oversaw packaging, labeling, and palletizing of bulk products to ensure accurate and timely delivery to customers.
- Utilized warehouse management systems to track inventory levels, process orders, and generate shipping documentation.
- Collaborated with logistics teams and carriers to schedule pickups, arrange transportation, and ensure on-time deliveries.
- Addressed customer inquiries regarding order status, shipping details, and product availability in a professional and timely manner.
- Worked within a call center environment to assist customers with tracking shipments, resolving issues, and providing exceptional service.
Tip Coordinator
Davies Group
06.2024 - 10.2025
- Organizational skills
- Problem-solving skills
- Communication skills
- Property research
- Call center tools
- High-pressure environments
- Collaboration
- Cross-functional teams
- Client relations
- Insurance regulations
- Customer communication
- Problem solving
- Attention to detail
- Time management
- Claims handling
- Documentation
- Information verification
- Teamwork
- New policies processing
- Teamwork skills
Education
No Degree -
Tarrant County College
Grand Prairie, TXSkills
- Excellent organizational and problem-solving skills
- Strong negotiation and communication skills
- Proficient in property research and market analysis
- Networking abilities and knowledge of various real estate platforms
- Detail-oriented with excellent organizational skills
- Experience with CRM software and call center tools
- Ability to thrive in high-pressure environments
- Ability to collaborate effectively with cross-functional teams
- Expertise in real estate sales, property marketing, and client relations
Personal Information
Title: Customer Service Representative
Timeline
Tip Coordinator
Davies Group
06.2024 - 10.2025
Auto Claims Representative
Davies Group
01.2024 - 06.2024
Bulk Shipper
Truvant
01.2022 - 12.2023
No Degree -
Tarrant County College